IT Support Engineer

Tanqeeb; Abu Dhabi; On-site; AED 30,000 - 36,000; Full time

Benefits offered by this job

Salary AED 3,000/month

Career growth opportunities

Collaborative work environment

Job summary

Merveille Investments LLC in Dubai Marina seeks an IT Support Associate to deliver first-level technical assistance, maintain IT systems and devices, and support day-to-day IT operations across the organization.

The role requires a Diploma or Bachelor’s degree in Information Technology, 1–2 years of IT support experience, and solid knowledge of Windows, Office 365, networking, and hardware troubleshooting. The position offers AED 3,000 per month and a professional, collaborative work environment.

Qualifications

• Diploma or Bachelor's degree in Information Technology or a related field.
• 1–2 years of IT support or help desk experience.
• Basic knowledge of Windows, Microsoft Office 365, networking, and hardware troubleshooting.
• Good communication, problem-solving, and customer service skills.

Responsibilities

• Provide first-level support for desktops, laptops, printers, and mobile devices.
• Respond to help desk tickets, emails, and calls promptly.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Manage user accounts, password resets, and access permissions.
• Document support requests and escalate complex issues when required.
• Maintain IT asset inventory and ensure compliance with IT security policies.

Skills

IT support

Windows

Office 365

Networking

Hardware troubleshooting

Customer service

Communication

Education

Diploma or Bachelor's degree in IT

Job description

Job description

Job description:

Company: Merveille Investments LLC

Department: Information Technology (IT)

Location: Dubai Marina, Dubai, UAE

Employment Type: Full-Time

Visa Status: Preferred own Visa

Salary: AED 3,000 per month

About the Role

Merveille Investments LLC is looking for an IT Support Associate to provide first-level

technical support, maintain IT systems and devices, and ensure smooth day-to-day IT

operations across the organization.

Key Responsibilities

• Provide first-level support for desktops, laptops, printers, and mobile devices.
• Respond to help desk tickets, emails, and calls promptly.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Manage user accounts, password resets, and access permissions.
• Document support requests and escalation complex issues when required.
• Maintain IT asset inventory and ensure compliance with IT security policies.

Qualifications

• Diploma or Bachelor's degree in Information Technology or a related field.
• 1–2 years of IT support or help desk experience.
• Basic knowledge of Windows, Microsoft Office 365, networking, and hardware troubleshooting.
• Good communication, problem-solving, and customer service skills.

What We Offer

• Salary of AED 3,000 per month.
• Professional and collaborative work environment.
• Career growth and learning opportunities.

Application Question(s):

• Are you available to join immediately?
• How many years of relevant experience do you have for this position?
• This role is currently open only for female candidates as per business requirements. Do you meet this criterion?

Skills

• Diploma or Bachelor's degree in Information Technology or a related field.
• 1–2 years of IT support or help desk experience.
• Basic knowledge of Windows, Microsoft Office 365, networking, and hardware troubleshooting.
• Good communication, problem-solving, and customer service skills.