IT Operations & Infrastructure Lead

Manpower Group; Dubai; On-site; AED 480,000 - 720,000; Full time

Job summary

ManpowerGroup in Dubai is seeking an IT Operations & Infrastructure Lead to own enterprise IT operations, infrastructure management, and workplace technology services. You will ensure a secure, reliable, and high-performing technology environment while leading infrastructure projects, managing vendors, and supporting business continuity initiatives.

The successful candidate will bring strong expertise in IT Infrastructure Management, Cybersecurity & Network Administration, and IT Operations

Qualifications

• Bachelor's degree in Information Technology, Computer Science or a related field.
• 7-10+ years of progressive IT infrastructure and operations experience, incl. 3-5 years in leadership.
• Strong expertise across Microsoft technologies, networking, cybersecurity, end-user computing, stakeholder management, project delivery, and vendor governance.

Responsibilities

• Lead end-to-end IT operations, user support services, endpoint management, and workplace technology to ensure service quality.
• Manage enterprise infrastructure including servers, storage, virtualization, cloud services, Microsoft 365 environments, and identity management solutions.
• Oversee network operations and cybersecurity controls, including firewalls, VPNs, access management, vulnerability remediation, security compliance, and disaster recovery planning.
• Manage collaboration and communication platforms including Microsoft Teams, Zoom, telephony systems, conference room technology, and hybrid workplace solutions.
• Drive infrastructure projects, vendor management activities, technology enhancements, operational KPIs, and continuous improvement initiatives.

Skills

IT infrastructure management

Cybersecurity & network administration

IT operations leadership

Vendor governance

Project delivery

Stakeholder management

End-user computing

Education

Bachelor's degree in Information technology

Tools

Microsoft 365 environments

Identity management

VMware

Windows Server

Cloud services

Job description

About the Role

Our client, a leader in its industry, is seeking an IT Operations & Infrastructure Lead to join their team and take ownership of enterprise IT operations, infrastructure management, and workplace technology services. This role will be responsible for ensuring a secure, reliable, and high-performing technology environment while leading infrastructure projects, managing vendors, and supporting business continuity initiatives.

The successful candidate will bring strong expertise in IT Infrastructure Management, Cybersecurity & Network Administration, and IT Operations Leadership, with the ability to drive operational efficiencies and support a modern digital workplace.

About the Requirements

• Lead end-to-end IT operations, user support services, endpoint management, and workplace technology to ensure excellent service delivery and high user satisfaction.
• Manage and maintain enterprise infrastructure including servers, storage, virtualization platforms, cloud services, Microsoft 365 environments, and identity management solutions.
• Oversee network operations and cybersecurity controls, including firewalls, VPNs, access management, vulnerability remediation, security compliance, and disaster recovery planning.
• Manage collaboration and communication platforms including Microsoft Teams, Zoom, telephony systems, conference room technology, and hybrid workplace solutions.
• Drive infrastructure projects, vendor management activities, technology enhancements, operational KPIs, and continuous improvement initiatives across the organization.

About You

• Bachelor's degree in Information technology, Computer Science, Information Systems, or a related discipline.
• 7-10+ years of progressive experience in IT infrastructure and operations, including at least 3-5 years in a leadership or senior technical role supporting enterprise environments.
• Strong expertise across Microsoft technologies, networking, cybersecurity, end-user computing, stakeholder management, project delivery, and vendor governance.

About ManpowerGroup, Parent Company of Manpower, Experis and Talent Solutions

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis and Talent Solutions – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are consistently recognized for our commitment to diversity, inclusion, equality, and ethical business practices, including being named one of the World's Most Ethical Companies multiple times.