IT Support Lead

Matchupfast Company; United Arab Emirates; On-site; AED 300,000 - 520,000; Full time

Job summary

Matchupfast Company is seeking an IT Infrastructure Lead to oversee and build our global IT support capabilities. You will manage a distributed team, standardize IT tools and policies, and partner with IT teams at subsidiaries to deliver seamless support.

This role strengthens our security posture and IT operations globally, requiring hands-on leadership, strategic planning, and effective cross-functional communication across regions.

Qualifications

• 3–5 years in senior IT support or infrastructure management.
• Proven leadership experience in IT support teams.
• Deep understanding of SaaS tools administration (Google Workspace, Jira, GitHub, Zoom).
• Strong knowledge of device security, encryption, SSO, SCIM, and IAM.
• Excellent project management and cross-department communication.
• Fluent English (spoken and written).
• Certifications such as Google Admin, Jamf, Intune, CompTIA Security+, or CISSP preferred.

Responsibilities

• Build and lead the global IT support team to support subsidiaries in multiple regions.
• Define and implement IT infrastructure strategy aligned with security and business requirements.
• Oversee setup and maintenance of SaaS platforms such as Gmail, Jira, Confluence, GitHub, Slack, Zoom, etc.
• Deploy and manage Apple and Windows device fleets through MDM tools, ensuring secure configurations.
• Collaborate with local IT teams to resolve escalated issues and to ensure consistent IT policies across all locations.
• Establish standard operating procedures (SOPs), manage ticketing systems, and generate performance reports.
• Contribute to company-wide information security initiatives (Zero Trust, SOC 2, ISO 27001).
• Evaluate, select, and manage IT vendors and tool providers globally.

Skills

IT leadership

SaaS administration

Security & IAM

Project management

English proficiency

Vendor management

Tools

Google Workspace

Jira

Confluence

GitHub

Slack

Zoom

Job description

3–5 years of experience in a senior IT support or infrastructure management role.

Job Description

We are looking for a skilled and experienced IT Infrastructure Lead to oversee and build our global IT support capabilities. You will be in charge of managing a distributed team, standardizing IT tools and policies, and working directly with the IT teams at our subsidiaries to deliver seamless IT support. This role plays a strategic part in enhancing our security posture and IT operations globally.

Responsibilities

• Build and lead the global IT support team to support subsidiaries in multiple regions.
• Define and implement IT infrastructure strategy aligned with security and business requirements.
• Oversee setup and maintenance of SaaS platforms such as Gmail, Jira, Confluence, GitHub, Slack, Zoom, etc.
• Deploy and manage Apple and Windows device fleets through MDM tools, ensuring secure configurations.
• Collaborate with local IT teams to resolve escalated issues and to ensure consistent IT policies across all locations.
• Establish standard operating procedures (SOPs), manage ticketing systems, and generate performance reports.
• Contribute to company-wide information security initiatives (Zero Trust, SOC 2, ISO 27001).
• Evaluate, select, and manage IT vendors and tool providers globally.

Required Skills

• 3–5 years of experience in a senior IT support or infrastructure management role.
• Proven leadership experience in building or managing an IT support team.
• Deep understanding of SaaS tools administration (Google Workspace, Jira, GitHub, Zoom, etc.).
• Strong knowledge of device security, encryption, SSO, SCIM, and identity/access management.
• Excellent project management and cross-department communication skills.
• Fluent English communication skills (spoken and written).
• Preferred: certifications such as Google Admin, Jamf, Intune, CompTIA Security+, or CISSP