IT Network & Desktop Support Engineer

AXIA Global Talent Solutions; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

AXIA Global Talent Solutions seeks a skilled IT Support Specialist in Dubai to manage Windows Server OS environments and network devices for client infrastructures. You will deploy endpoint, email, and backup security solutions, and support Microsoft 365 and Google Workspace ecosystems for multiple clients.

The role demands hands-on experience with Fortigate firewalls, Windows desktop support, and strong documentation practices while adhering to client IT policies and audit requirements.

Qualifications

• Configure, manage and maintain Windows Server OS environments for client infrastructure.
• Deploy, manage and troubleshoot endpoint security, email security and backup solutions.
• Administer and support Microsoft 365 services including Exchange Online, SharePoint and Intune.
• Administer and support Google Workspace environments.
• Perform Windows Desktop OS setup and troubleshooting across client endpoints.
• Collaborate with client teams and internal stakeholders; document configurations and procedures.
• Ensure compliance with client IT policies, security protocols and audit requirements.

Responsibilities

• Configure, manage and maintain Windows Server OS environments for client infrastructure.
• Setup, configure and manage network devices including firewalls, routers and wireless access points.
• Deploy, manage and troubleshoot endpoint security, email security and backup solutions.
• Administer and support Microsoft 365 services including Exchange Online, SharePoint and Intune.
• Administer and support Google Workspace environments.
• Perform Windows Desktop OS setup and troubleshooting across client endpoints.
• Troubleshoot and support network-connected devices such as printers and scanners.
• Collaborate with client teams and internal stakeholders to resolve issues, identify improvements and report status updates.
• Maintain accurate documentation for systems configurations and procedures.
• Ensure compliance with client-specific IT policies, security protocols and audit requirements.

Skills

Windows Server OS

Network configuration

Fortigate firewall

Endpoint security

Email security

Backup solutions

Microsoft 365

Exchange Online

SharePoint

Intune

Google Workspace

Windows Desktop OS

Printers & scanners

Documentation

IT security policies

Tools

Fortigate

Acronis Cyber Security

Job description

Job description

Role Snapshot

The role is with a leading IT Support Service Provider in UAEThis is a full-time permanent role on the payroll of the company in Dubai UAE You would be providing tech support to client organisations

Role KRAs

• Configure manage and maintain Windows Server OS environments for client infrastructure
• Setup configure and manage network devices including Firewalls Routers and Wireless Access Points
• Preference for proven experience with Fortigate firewalls
• Deploy manage and troubleshoot Endpoint Security Email Security and Backup solutions
• Preference for experience with Acronis Cyber Security
• Administer and support Microsoft 365 services including Exchange Online SharePoint and Intune
• Administer and support Google Workspace environments
• Perform Windows Desktop OS setup and troubleshooting across client endpoints
• Troubleshoot and support network-connected devices such as printers and scanners
• Collaborate with client teams and internal stakeholders to resolve issues identify and implementimprovements and report status updates
• Maintain accurate documentation for systems configurations and procedures
• Ensure compliance with client-specific IT policies security protocols and audit requirements