IT Infrastructure Support Engineer - Dicetek LLC - Dubai, UAE

DiceTek UAE; Dubai; On-site; AED 156,240 - 245,520; Full time

Job summary

DiceTek UAE is seeking an IT Infrastructure Support Engineer in Dubai to maintain and support critical information systems. You will provide Level 1 and Level 2 technical support while ensuring the stability and performance of IT infrastructure.

The ideal candidate holds a Bachelor's degree and has 4-6 years of experience in systems administration. Key responsibilities include monitoring servers, supporting network operations, and coordinating with IT production teams.

Qualifications

• 4-6 years of hands-on experience in IT infrastructure support.
• Strong understanding of enterprise IT infrastructure.
• Experience with high availability systems and critical internal systems.

Responsibilities

• Provide Level 1 and Level 2 technical support.
• Monitor and maintain servers for uptime and stability.
• Support network fundamentals including VPN and Wi-Fi.

Skills

Support Windows environments

Support Linux environments

Networking fundamentals

IT security practices

Basic scripting (PowerShell, Bash, Python)

Documentation skills

Communication skills

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Windows Server

Linux Server

Active Directory

VMware

Zabbix

Job description

Position Overview

The IT Infrastructure Support Engineer role at Dicetek LLC in Dubai supports regulated client environments by maintaining, developing, and integrating critical information systems. The role ensures the stability, security, and performance of IT infrastructure while providing Level 1 and Level 2 technical support to employees and coordinating with IT production teams under line management direction.

Job Details

Country: UAE
City: Dubai
Industry: I T and Services
Function: Systems Support
Salary: 14000-22000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Role Summary

The IT Infrastructure Support Engineer is responsible for day-to-day systems administration, infrastructure monitoring, and technical support across Windows and Linux environments. The role supports mission‑critical systems, maintains compliance with security and operational standards, and contributes to infrastructure projects and continuous improvement initiatives.

Key Responsibilities

• Provide technical support and systems administration for regulated client environments
• Install, configure, patch, and troubleshoot Windows and Linux servers and services
• Deliver Level 1 and Level 2 support for hardware, software, network, and system issues
• Support Active Directory, Group Policy, DNS, DHCP, and user access management
• Monitor and maintain servers, storage, and core infrastructure to ensure uptime and stability
• Perform backup operations, restore testing, and data protection activities
• Support network fundamentals including switching, routing, firewalls, VPN, and Wi‑Fi
• Coordinate with internal IT teams on incidents, escalations, and planned or unplanned outages
• Maintain accurate documentation including SOPs, incident logs, configurations, and daily reports
• Apply IT security practices, access controls, and compliance with organizational policies
• Use basic scripting for automation and routine operational tasks
• Support infrastructure and IT‑related projects through planning, implementation, and coordination
• Provide professional technical support to department staff and VIP users

Candidate Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Four to six years of hands‑on experience in IT infrastructure support or systems administration
• Strong experience supporting Windows and Linux environments
• Solid understanding of networking fundamentals and enterprise IT infrastructure
• Experience supporting critical internal systems with high availability requirements
• Strong documentation, communication, and coordination skills
• Knowledge of IT security practices and access management
• Basic scripting knowledge using PowerShell, Bash, or Python
• Programming and coding knowledge is an advantage
• Project management capability to plan and implement IT initiatives

Preferred Skills and Experience

• Experience working in highly regulated environments
• Familiarity with UAE IT standards, security guidelines, and compliance frameworks
• Exposure to virtualization platforms such as VMware or Hyper‑V
• Experience with infrastructure monitoring tools such as Zabbix, SolarWinds, or PRTG
• Relevant certifications such as CCNA, MCSA or MCSE, ITIL, Network Plus, or Security Plus
• Experience coordinating with vendors and external service providers
• Ability to work in shift‑based or high‑availability environments

About the Company

Dicetek LLC is a Dubai‑based technology services and professional staffing company delivering IT, infrastructure, and systems support expertise to enterprise and regulated clients across the UAE. Dicetek partners with organizations to ensure secure, stable, and compliant IT operations through skilled professionals and reliable service delivery.