IT Operations Support Engineer - Dicetek LLC - Dubai, UAE

DiceTek UAE; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

DiceTek UAE is seeking an IT Operations Support Engineer in Dubai to support daily IT operations across departmental systems and infrastructure. This role will focus on providing technical support for internal hardware and software while assisting project managers with IT system implementations.

The ideal candidate has a bachelor's degree in Computer Science, 4-6 years of experience in IT operations, and strong communication skills in English. This full-time position offers a dynamic professional environment aimed at operational reliability and continuous improvement.

Qualifications

• 4-6 years of experience in IT operations or technical support roles.
• Strong working knowledge of programming concepts and coding tools.
• Ability to maintain documentation for systems and support activities.

Responsibilities

• Perform daily IT operations and provide technical support.
• Collaborate with business units to resolve IT issues.
• Support project managers in implementing IT systems.

Skills

Technical support

Problem-solving

Communication (English)

IT project management

Microsoft Office proficiency

Education

Bachelor's degree in Computer Science or IT

Tools

Microsoft Office

Job description

Position Overview

Dicetek LLC is hiring an IT Operations Support Engineer in Dubai to support daily IT operations across departmental systems and infrastructure. The role focuses on providing technical support for internal hardware and software environments while assisting project managers with the planning, development, and implementation of IT systems and internal websites in line with the annual operational plan.

Job Details

• Country: UAE
• City: Dubai
• Industry: IT and Services
• Function: Systems Support
• Salary: 12,000–18,000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full‑time

Role Summary

The IT Operations Support Engineer is responsible for maintaining smooth daily IT operations, delivering reliable technical support to internal users, and contributing to IT projects and system enhancements. The role works closely with business units and project managers to ensure stable, secure, and efficient IT services.

Key Responsibilities

• Perform daily IT operations and provide technical support for internal hardware and software.
• Collaborate with business units to resolve IT issues and ensure service continuity.
• Provide end‑user support for desktops, laptops, applications, and internal systems.
• Support project managers in managing, developing, and implementing IT systems and internal websites.
• Assist in planning and executing IT projects in line with departmental operational plans.
• Maintain accurate documentation for systems, procedures, and support activities.
• Ensure IT services operate securely and reliably in line with organizational standards.
• Support troubleshooting, upgrades, and routine maintenance activities.

Candidate Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Four to six years of experience in IT operations or technical support roles.
• Proficiency in reading, writing, and communicating in English.
• Strong working knowledge of Microsoft Office applications.
• Ability to plan and support IT projects and system implementations.
• Proficiency in programming concepts, coding tools, and basic development practices.
• Strong analytical, problem‑solving, and coordination skills.

Preferred Qualifications

• Microsoft Certified Systems Administrator certification.
• ITIL Foundation certification.
• Experience supporting internal IT systems and departmental operations.

Why Join Us

Hands‑on role supporting core IT operations and internal systems. Exposure to IT project delivery and system implementation activities. Professional environment focused on operational reliability and continuous improvement.

About the Company

Dicetek LLC is a Dubai‑based technology services and professional staffing company delivering IT operations, systems support, and project‑based technology solutions to enterprise and public sector clients across the UAE. Dicetek partners with organizations to maintain stable, efficient, and secure IT environments through skilled professionals and structured service delivery.