IT Implementation Specialist

Iss Globalforwarding; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

A leading logistics provider is seeking an IT Implementation Specialist in Dubai to manage daily IT operations and support the deployment of IT systems. The ideal candidate will have 1+ years of experience in IT operations and logistics, be proficient in MS Office and have strong problem-solving skills. The role involves collaborating with teams and external vendors to optimize system performance and improve user understanding of the systems. This position offers opportunities for continuous learning and professional development.

Qualifications

• 1+ years of experience in IT operations or a similar role.
• 1+ years of experience in the freight forwarding or logistics industry.
• Experience in implementing and managing enterprise IT systems and services.

Responsibilities

• Manage and supervise daily IT operations.
• Plan, deploy, and maintain operational systems and applications.
• Provide direct end-user support.

Skills

IT operations experience

Fluency in English

Problem-solving mindset

Strong communication skills

Tools

MS Office

Transport Management Systems (TMS)

Job description

Department: Information Technology
Company Name: ISS Global Forwarding UAE LLC
Company Introduction: ISS Global Forwarding is a leading provider of logistics services, trusted by international organizations across industries for its expertise and sharp focus on customer service. ISS-GF’s presence in over 60 countries means an unmatched mix of global perspective and regional know-how that adds a decisive logistical edge to your business. For more information, please click here.

Role Overview: We are seeking a proactive IT Implementation Specialist to manage and support daily IT operations while ensuring the effective deployment, maintenance, and adoption of IT systems across the business. The role works closely with internal teams and external vendors to optimize system performance, support end-users, and enhance operational efficiency, particularly within a freight forwarding and logistics environment.

Key Responsibilities:

• Manage and supervise daily IT operations, including system monitoring, performance optimization, and incident management.
• Plan, deploy, and maintain operational systems and applications in collaboration with the IT team.
• Provide direct end-user support, ensuring timely and effective resolution of IT-related issues.
• Develop and deliver training programs to improve user understanding and effective use of IT systems and tools.
• Gather user feedback to identify improvement opportunities and update training materials accordingly.
• Develop and maintain documentation for IT systems, processes, and procedures to support knowledge sharing and business continuity.
• Coordinate with external vendors for issue resolution, technical support, system enhancements, and additional business requirements.

Qualifications & Experience:

• 1+ years of experience in IT operations or a similar role.
• 1+ years of experience in the freight forwarding or logistics industry.
• Experience in implementing and managing enterprise IT systems and services.
• Experience with Transport Management Systems (TMS) in freight forwarding is a strong advantage.
• Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet research tools.
• Fluency in English (written and verbal); additional languages are an advantage.

Technical Skills:

• Strong knowledge of IT infrastructure, system administration, and network management.
• Hands-on experience with system implementation, monitoring, and support.

Key Attributes:

• Strong communication and stakeholder management skills.
• Analytical thinker with a problem-solving mindset.
• Proactive, self-motivated, and committed to continuous learning.
• Team-oriented and collaborative, with the ability to work across functions and cultures.

Kindly fill the form below to apply.

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