IT Help Desk Technician

Remotedxb; Dubai; On-site; AED 66,960 - 100,440; Full time

Job summary

Darkhorse Tech in Dubai is seeking a skilled helpdesk specialist to provide phone and remote IT support for dental clients, guiding users through diagnostics and resolutions.

You will troubleshoot Windows, Office 365, and Apple OS, perform device maintenance, and deliver user training while coordinating with vendors. A 1–2 year track in tech support and a IT/CS degree are preferred.

Qualifications

• Excellent verbal and written communication skills.
• Proven time management and reliability.
• Ability to work independently.
• Strong problem solving and troubleshooting skills.
• 1–2 years of tech support experience.
• 1–2 years of customer service experience.
• Bachelor’s degree in IT or Computer Science preferred.

Responsibilities

• Provide excellent customer service via phone and remote technical support
• Walk clients through diagnostic procedures to identify and resolve errors
• Communicate with vendors to request service, update, and resolve open tickets
• Adhere to established methods for responding to and documenting support requests
• Perform maintenance tasks on end user devices
• Provide ongoing user training and self-fix solutions to clients
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
• Handle technical requests such as password resets, drive mapping, and user accounts setup
• Provide limited Saturday coverage as part of an on-call rotation schedule
• Perform Tier 1 troubleshooting, configuration, and administration for Windows, Office 365, and Apple OS

Skills

Communication skills

Time management

Independence

Problem solving

Tech support experience

Customer service experience

Education

Bachelor's degree in IT or Computer Science

Job description

Responsibilities

• Provide excellent customer service via phone and remote technical support
• Walk clients through diagnostic procedures to identify and resolve errors
• Communicate with vendors to request service, update, and resolve open tickets
• Adhere to established methods for responding to and documenting support requests
• Perform maintenance tasks on end user devices
• Provide ongoing user training and self-fix solutions to clients
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
• Handle technical requests such as password resets, drive mapping, and user accounts setup
• Provide limited Saturday coverage as part of an on-call rotation schedule
• Perform Tier 1 troubleshooting, configuration, and administration for Windows, Office 365, and Apple OS

Requirements

• Excellent verbal and written communication skills
• Proven time management and reliability
• Ability to work independently
• Strong problem solving and troubleshooting skills
• 1-2 years of tech support experience preferred
• 1-2 years of customer service experience
• Bachelor’s degree in IT or Computer Science preferred

About the Company

Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including managed services, startup projects, and hardware/software maintenance. They focus on building relationship-focused partnerships with the dental community.