IT Assistant

Confidential; Dubai; On-site; AED 33,000 - 60,000; Full time

Job summary

Confidential in Dubai is seeking an IT Assistant to provide day-to-day technical support and help ensure smooth operation of its IT infrastructure. This entry-level role is ideal for fresh graduates, interns, and early-career professionals eager to grow in a hospitality-focused environment.

You will assist users with hardware and software issues, support networks, maintain IT systems, and coordinate with vendors as needed. Strong communication and a willingness to learn are essential.

Qualifications

• Bachelor's degree or equivalent preferred.
• Freshers encouraged to apply.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Serve as the first point of contact for end-user technical support.
• Diagnose and resolve hardware and software issues both remotely and on-site.
• Troubleshoot local networks, Wi-Fi, POS systems, printers, and business applications.
• Provide daily IT operations and systems support to end users.
• Escalate unresolved technical issues and follow up until they are resolved.
• Install, upgrade, maintain, and repair PCs at the component level.
• Support and troubleshoot Audio Visual (AV) systems.
• Coordinate with external vendors for maintenance, repairs, and service requests.
• Monitor network performance proactively and maintain accurate IT documentation.

Skills

IT support

Windows OS

Networking

POS systems

AV systems

MS Office

Documentation

Education

Bachelor's degree in Computer Science

Diploma or equivalent IT qualification

Tools

POS systems

Printers

Microsoft Office

IT documentation tools

Job description

A company in Dubai is looking for a motivated IT Assistant to provide day-to-day technical support and help ensure the smooth operation of its IT infrastructure. This opportunity is ideal for fresh graduates, interns, and entry-level professionals who are eager to build their careers in a dynamic hospitality environment.

The selected candidate will assist users with hardware and software issues, support network operations, maintain IT systems, and coordinate with vendors when required. Strong communication skills, problem-solving abilities, and a willingness to learn are essential for this role.

Key Responsibilities:

• Serve as the first point of contact for end-user technical support.
• Diagnose and resolve hardware and software issues both remotely and on-site.
• Troubleshoot local networks, Wi‑Fi, POS systems, printers, and business applications.
• Provide daily IT operations and systems support to end users.
• Escalate unresolved technical issues and follow up until they are resolved.
• Install, upgrade, maintain, and repair PCs at the component level.
• Support and troubleshoot Audio Visual (AV) systems.
• Coordinate with external vendors for maintenance, repairs, and service requests.
• Monitor network performance proactively and maintain accurate IT documentation.

Requirements:

• Bachelor's degree in Computer Science, Diploma, or equivalent IT qualification is preferred.
• Freshers and interns are encouraged to apply.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Willingness to relocate to or currently based in Dubai, United Arab Emirates.
• Ability to work in a fast-paced environment while managing multiple tasks.

Strong knowledge of:

• Windows operating systems, PC hardware, and software troubleshooting.
• Local networks, Wi‑Fi, POS systems, printers, and Audio Visual systems.
• Microsoft Office, IT support procedures, and technical documentation. Bachelor's degree in Computer Science, Diploma, or equivalent IT degree is preferred.