IT Coordinator

Wilhelmsen; Dubai; On-site; AED 201,000 - 290,000; Full time

Benefits offered by this job

Health insurance

Training programs

Job summary

Wilhelmsen is seeking an IT Coordinator AMB & APAC to provide 2nd line IT support onsite in the UAE and remote assistance across Bahrain, Egypt, and other regions. You will handle applications, network and server management, and IT governance, working with cross-regional teams to drive improvements.

The role requires a 5+ year IT support background, ITIL certification, and the ability to work independently while collaborating with stakeholders.

Qualifications

• Fluent English both written and spoken.
• University-level degree in IT, Business Administration, or equivalent.
• At least 5 years in IT support with strong 2nd Line experience.
• ITIL certification; experience in network, hardware, and software troubleshooting.
• Independent, reliable, and able to lead technical projects cross-functionally.
• Eligible to work in UAE; visa permitting where required.

Responsibilities

• Provide 2nd Line IT support on-site in UAE and remote support across Africa, the Middle East and the Black Sea region.
• Deliver support for applications, network, server management, and IT governance.
• Coordinate with local vendors; manage needs and renewal cycles; report to stakeholders.
• Identify training needs and deliver online and in-person training with IT Manager and cross-regional teams.
• Ensure incidents/requests are logged in the global ticketing system in line with GSM guidelines.
• Advise on IT investment budgets and provide accurate reporting.

Skills

2nd Line IT Support

ITIL

Vendor Management

Microsoft & iOS

Education

University degree in IT or related field

Tools

SharePoint

Office 365

ServiceNow

Workday

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.

Wilhelmsen Global Business Services Tech (UAE) is looking for a IT Coordinator AMB & APAC who will be reporting to the IT Manager AMB & APAC.

• Do you want to join a global maritime leader organization
• Do you want to join a team that believes in mutual support and collaboration
• Do you want to work in a company that has strong values: professional and personal development innovation and sustainability
• Do you see yourself working inthe industry that keeps the world going around

If your answer to these questions is a bigYES then this is your opportunity to join our team as a our IT Coordinator AMB & APAC.

As a IT coordinator - AMB & APAC you will provide 2nd Line IT support onsite in the UAE and remote support to Bahrain Egypt and other countries across Africa the Middle East and the Black Sea. Your main responsibilities will include:

• Delivering 2nd Line support for applications network management server management order fulfillment IT governance and security.
• Assisting the 1st Line Support team when identifying recurring issues and automation opportunities and reporting to relevant stakeholders.
• Resolving and following up on incidents escalated within 2nd & 3rd Line Support aligned with ITIL best practices.
• Ordering and securing facilities equipment and supplies for IT services.
• Coordinating with local vendors managing needs and renewal cycles and liaising with stakeholders.
• Ensuring all incidents and requests are registered in the global ticketing system and handled according to Global Business Solutions Service Level Agreements and GSM guidelines.
• Identifying training needs arranging and delivering online and physical training sessions in collaboration with the IT Manager and cross-regional teams.
• Monitoring user satisfaction scores and identifying areas for improvement.
• Advising on IT investment budgets.
• Providing accurate reporting as .
• Acting in compliance with corporate governance policies.

What we are looking for:

• Fluency in English both written and spoken with the ability to convey and understand complex IT scenarios.
• Hold a university-level degree in IT Business Administration or possess equivalent relevant industry experience.
• Have at least 5 years of experience in IT support including solid 2nd Line Support experience. Experience in IT vendor management is a plus.
• Hold ITIL certification and have experience in network support and IT hardware & software troubleshooting. Familiar with Microsoft & iOS products and applications.
• Independent driven dependable and result-oriented with a service-minded attitude.
• Able to work independently while being a reliable team player capable of driving technical projects from start to finish and collaborating with cross-functional teams.
• Committed to personal and team safety compliance and wellness.
• Hold a valid permit to work in the UAE. In some cases we can offer an employment visa

What We Offer:

• A competitive base salary and other benefits including but not limited to laptop mobile health insurance technical training within our group technologies.
• A dynamic supportive friendly and diverse team culture.
• Working with Wilhelmsen will give you growth opportunities training programs access tosystems and tools such as SharePoint Office 365 Service Now Workday and cloud-based collaboration tools and applications.
• International access to different countries users and opportunities to travel.

Sounds interesting

Work location:Dubai UAE

Application deadline: 22nd July 2025

Required Experience:

IC