IT Assistant - Audio Visual (AV)

Mandarin Oriental; Dubai; On-site; AED 55,000 - 75,000; Full time

Benefits offered by this job

MOstay benefits

Health & wellness programs

Duty meals

Duty transportation

Competitive salary

Job summary

Mandarin Oriental Downtown, Dubai is seeking an IT Assistant to join the IT team and provide daily support to colleagues and guests. The role covers IT hardware/software maintenance, AV services for meetings, and involvement in ongoing IT projects.

The ideal candidate will have IT/AV experience, strong communication skills, and a flexible, proactive mindset to thrive in a luxury hotel environment in Dubai.

Qualifications

• High school diploma or GED; an associate degree is a plus.
• Experience in IT and AV support, including equipment setup and repair.
• Strong communication skills and ability to work under pressure.
• Creative, flexible, and proficient in word processing and computer systems.
• Physically capable of long periods of sitting/standing and good hearing/eyesight.

Responsibilities

• Provide daily IT support to colleagues and guests, including second-line support.
• Assist with routine IT tasks and troubleshoot technical issues as needed.
• Deliver dedicated Audio Visual support, including preventive maintenance and event setup.
• Support meetings and events with IT-related AV services.
• Follow up on project tasks as part of ongoing project management responsibilities.
• Monitor and assist with cybersecurity operations and ensure compliance with security protocols.

Skills

IT support

AV support

Second-line support

Communication

Team collaboration

Education

High school diploma or GED

Associate degree (plus)

Tools

Camera

Lighting techniques

Editing software

Multimedia tools

Job description

Job Description:

Mandarin Oriental Downtown, Dubai is looking for an IT Assistant to join our IT team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline. The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban eatery. Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the IT department in Dubai, the IT Assistant is responsible to provide additional support to the hotel IT Manager on the day-to-day IT support within the hotel. This includes, but not limited to first line colleague support, second line guest support, IT hardware and software maintenance tasks, system event alert rectifications and AV support issues. IT Assistant reports to the IT Manager.

As an IT Assistant, you will be responsible for the following duties:

• Provide daily IT support to both colleagues and guests, including second-line and weekend support.
• Assist with routine IT tasks and troubleshoot technical issues as needed.
• Deliver dedicated Audio Visual support, including preventive maintenance and event setup.
• Support meetings and events with IT-related AV services.
• Follow up on project tasks as part of ongoing project management responsibilities.
• Monitor and assist with cybersecurity operations and ensure compliance with security protocols.

As An IT Assistant, We Expect From You

• Experienced in IT and AV support, including equipment setup, transport, and repair.
• Skilled in camera, lighting techniques, editing software, and multimedia production tools.
• Strong communication skills with the ability to work under pressure and collaborate effectively.
• Creative, flexible, and proficient in word processing and computer systems.
• Physically capable of long periods of sitting/standing, with good hearing and eyesight.
• Holds a high school diploma or GED; an associate's degree is a plus.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.