IT Assistant

DR JOY HEALTH CARE MANAGEMENT DMCC; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

DR JOY HEALTH CARE MANAGEMENT DMCC is seeking an IT Assistant to support daily IT operations in our Jumeirah Lakes Towers offices and provide hands-on technical help onsite. Responsibilities include first-line support for hardware, software and networking; install and troubleshoot computers and printers; monitor networks; manage IT asset inventory; assist with system upgrades.

Ideal candidates have experience in IT support, familiarity with Windows and Mac, basic networking, strong

Qualifications

• Proven experience in an IT support or technician role.
• Familiarity with Windows and Mac operating systems.
• Basic knowledge of network setup and troubleshooting.
• Strong problem-solving and communication skills.
• Ability to work onsite and provide hands-on technical assistance.
• Attention to detail and ability to prioritize multiple support requests.
• IT certifications such as Microsoft, Cisco credentials, Azure etc.
• Experience supporting cloud platforms and remote work tools.
• Exposure to basic server administration or backup solutions.
• Previous experience in a similar role in the UAE.

Responsibilities

• Provide first-line technical support to staff for hardware, software and networking issues.
• Install, configure and troubleshoot computer systems, printers and peripheral devices.
• Assist in providing user training on systems and security best practices.
• Monitor and maintain office networks and internet connectivity.
• Manage inventory of IT assets and ensure accurate documentation.
• Collaborate with IT team members to plan and execute system upgrades and maintenance tasks.
• Respond to and resolve IT support tickets and escalate complex issues as needed.

Skills

Problem-solving

Communication

Onsite support

Attention to detail

Multitasking

Tools

Windows OS

Mac OS

Job description

As an IT Assistant you will support daily IT operations and provide technical support to our staff As part of our team in Jumeirah Lakes Towers you ll work in an ONSITE environment helping maintain IT infrastructure and ensuring smooth resolution of technical issues for end-users across the business

Responsibilities

• Provide first-line technical support to staff for hardware software and networking issues
• Install configure and troubleshoot computer systems printers and peripheral devices
• Assist in providing user training on systems and security best practices
• Monitor and maintain office networks and internet connectivity
• Manage inventory of IT assets and ensure accurate documentation
• Collaborate with IT team members to plan and execute system upgrades and maintenance tasks
• Respond to and resolve IT support tickets and escape complex issues as needed

Qualifications

• Proven experience in an IT support or technician role.
• Familiarity with Windows and Mac operating systems.
• Basic knowledge of network setup and troubleshooting.
• Strong problem-solving and communication skills.
• Ability to work ONSITE and provide hands-on technical assistance.
• Attention to detail and ability to prioritize multiple support requests.
• IT certifications such as Microsoft, or Cisco credentials, Azure etc
• Experience supporting cloud platforms and remote work tools.
• Exposure to basic server administration or backup solutions.
• Previous experience in a similar role in the UAE.