International Postal Products & E-Commerce Services Manager

Emirates Post Group; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Emirates Post Group is seeking a senior professional to lead international postal product development and market-readiness initiatives in the UAE. You will shape product specifications, pricing, and service rules while aligning with UPU and customs requirements.

Responsibilities cover cross-border e-commerce solutions, corridor development, and launch readiness. The role demands 5–7 years in postal operations and strong collaboration with Finance, IT, and Commercial teams.

Qualifications

• Bachelor’s degree in Business Administration, Logistics & Supply Chain Management, International Business, Commerce, or a related field.
• Knowledge of international postal products, postal operations, and cross-border e-commerce services.
• Understanding of UPU regulations, customs requirements, and international postal processes.
• Familiarity with product management, pricing principles, and service lifecycle management is an added advantage.
• Experience: 5–7 years of relevant international postal operations, postal product management, logistics, or cross-border e-commerce.

Responsibilities

• Develop standardize and continuously improve international postal products including letter post parcels EMS registered items tracked items small packets returns and e-commerce-related postal services.
• Define product features service conditions acceptance rules weight limits destination availability tracking requirements and customer-facing service rules.
• Ensure that all international postal products are aligned with UPU regulations national requirements customs rules aviation-security requirements and internal operational procedures.
• Maintain the international postal product catalogue including service descriptions eligibility rules pricing principles and destination coverage.
• Support the development of cross-border e-commerce postal solutions for SMEs marketplaces aggregators consolidators and online sellers.
• Translate e-commerce market requirements into postal product specifications including tracking visibility data quality customs readiness predictable delivery returns and customer-notification needs.
• Coordinate with Finance and Commercial teams to ensure that international postal pricing reflects UPU remuneration delivery cost transport cost customs requirements market competitiveness and service-level commitments.
• Lead product-readiness activities before launching new international postal services destination corridors e-commerce flows or service changes.
• Prepare product briefs service conditions operational circulars customer-facing instructions training materials and launch checklists.
• Define the customer proposition product scope service standards pricing approach destination coverage returns model and operational requirements.

Skills

Product management

Pricing principles

Cross-border e-commerce

UPU regulations

Stakeholder coordination

Education

Bachelor’s degree in Business Administration or related field

Job description

CORE JOB RESPONSIBILITIES

International Postal Product Development

• Develop standardize and continuously improve international postal products including letter post parcels EMS registered items tracked items small packets returns and e-commerce-related postal services
• Define product features service conditions acceptance rules weight limits destination availability tracking requirements return options customs-declaration requirements and customer-facing service rules
• Ensure that all international postal products are aligned with UPU regulations national requirements customs rules aviation-security requirements and internal operational procedures
• Maintain the international postal product catalogue including service descriptions eligibility rules operational dependencies pricing principles and destination coverage

E-Commerce Postal Services

Market Readiness

• Support the development of cross-border e-commerce postal solutions for SMEs marketplaces aggregators consolidators and online sellers
• Translate e-commerce market requirements into postal product specifications including tracking visibility data quality customs readiness predictable delivery returns and customer-notification needs
• Support the development of postal and commercial flow models for international e-commerce ensuring clear distinction between UPU-based postal flows and contracted commercial e-commerce flows
• Coordinate with Commercial Operations Finance IT Customs and Customer Experience teams to ensure that e-commerce postal products are operationally feasible and commercially sustainable

Product Pricing Revenue Protection Service Conditions

• Provide product and operational input for the pricing of international postal services including parcels EMS registered items tracked services e-commerce packets returns and customs-related service charges
• Coordinate with Finance and Commercial teams to ensure that international postal pricing reflects UPU remuneration delivery cost transport cost customs requirements market competitiveness and service-level commitments
• Monitor product performance revenue contribution destination performance customer adoption and service profitability
• Identify opportunities to improve revenue protection product segmentation destination-based pricing and service differentiation

Product Launch Change Management

• Lead product-readiness activities before launching new international postal services destination corridors e-commerce flows or service changes
• Prepare product briefs service conditions operational circulars customer-facing instructions training materials and launch checklists
• Ensure that post offices customer service commercial teams operations customs interface teams and delivery teams understand the product requirements before launch
• Monitor post-launch performance and coordinate corrective actions where service design pricing acceptance documentation or customer experience requires improvement

International E-Commerce Corridor Development

• Support the development of international e-commerce corridors and priority destination models
• Prepare business cases and product concepts for new postal e-commerce opportunities including Africa and other priority markets
• Define the customer proposition product scope service standards pricing approach destination coverage returns model and operational requirements
• Coordinate with the Supply Chain Manager to validate transport exchange-office customs and delivery feasibility before management approval

Qualifications and Knowledge

Bachelor’s degree in Business Administration, Logistics & Supply Chain Management, International Business, Commerce, or a related field.

Knowledge of international postal products, postal operations, and cross-border e-commerce services.

Understanding of UPU regulations, customs requirements, and international postal processes.

Familiarity with product management, pricing principles, and service lifecycle management is an added advantage.

Experience: 5–7 years of relevant experience in international postal operations, postal product management, logistics, supply chain management, or cross-border e-commerce within a postal, logistics, or transportation environment.