Senior Manager - Contract Logistics (E-Commerce)

DP World; Dubai; On-site; AED 400,000 - 700,000; Full time

Job summary

DP World Dubai is seeking a senior Contract Logistics sales leader to drive Growth in E-Commerce & Retail verticals across the region. You will lead cross-functional teams, shape CL offerings, and manage key regional accounts to renew and expand contracts.

The role requires extensive GCC experience, a business-focused mindset, and a track record in winning e-commerce opportunities within contract logistics. Travel across the region is expected.

Qualifications

• Bachelor’s degree in business administration, Logistics, Supply Chain Management or a related field.
• Proven track record in winning or growing e-commerce business is advantageous.
• Experience in contract logistics and solution design is required.
• Must have GCC region experience and willingness to travel within the region.

Responsibilities

• Develop and implement contract logistics solutions for the assigned industry verticals across the region.
• Lead and coordinate CL Engineers and CL Pricer to pursue opportunities and capacity expansions.
• Drive new business development through leads, relationships with key decision makers, and RFQ coordination.
• Manage renewals and ensure commercial viability of projects with engineering and pricing input.
• Develop operational capabilities and site requirements across countries/sites in the region.
• Maintain up-to-date opportunity pipelines with quantified value and win probability.

Skills

Commercial experience

E-commerce product development

E-commerce operations

GCC experience

Contract Logistics

Solution design

Education

Bachelor’s degree in business administration, Logistics, Supply Chain Management or related field

Job description

To focus on developing the business of Contract Logistics within the assigned industry verticals – E-Commerce & Retail and establish the company as leader in the E-Commerce & Retail vertical.

This includes the development of new customers/geographies and sales activities across existing customers in alignment with vertical team as well as respective country Sales Teams.

Being part of a management team, the manager will be responsible for meeting and exceeding all budgeted sales goals as well as capacity expansion ambitions within the Region for the assigned verticals.

Another key task is to commercially manage the existing book of business with regional accounts and ensure all renewals are successful and a solution (engineering & pricing) is provided to all customers (existing / new).

Key Responsibilities:

• Develop & Implement CL solutions for the assigned industry verticals across the Region
• Formulate required operational capabilities for the respective country / site across the region considering the industry and customer requirements
• Accountable for leading an engaged team across CL Engineers and CL Pricer providing direction and promoting collaboration in pursuit of Contract Logistics opportunities and capacity expansion
• Develop and execute a comprehensive plan for the respective industry vertical for new opportunities and expanding business
• Generate effective leads and opportunities in alignment with vertical specialist and respective country sales
• Identifies and develops relationships with key decision makers at all levels within an customer
• Maintain understanding of customers’ expectations relative to operational solutions, costs and results
• Understands the customer's business (strategically, operationally, financially)
• Understands the customer's buying process and identify all influences, intimately understanding their requirements
• Maintains an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win
• Coordinate RFQs for new business opportunities and renewals of existing business with assigned teams engaging other functions as required and own the commercial relationship and contract negotiations with customer
• Post RFQ Analysis: Conduct post RFQ analysis to identify areas for improvement and capture lessons learned for future Tenders
• Follow the internal commercial process, procedures and thresholds
• Project management, solution design and implementation project including contract negotiation, and operational implementation of contract logistics business actively sources and manages suitable vendors for all required warehouses, equipment & services to ensure final solution is delivered within budget and agreed timeline
• Support in Planning and leading the implementation of strategic warehouse locations.
• Work as a pivot resource in between Sales and Solutions design to ensure technical, financial, and commercial aspects are properly considered in all proposals.
• Work closely with cross functional teams to ensure alignment and collaboration across the organization
• Foster a close cooperation between Account Management, Operations, Operational Excellence and all other functions (IT, HR, Finance, etc.)
• Partners with colleagues in other regions on broader opportunities for select customers
• Monitor industry trends and merging technologies, proactively identifying opportunities and risks for the vertical and the organization
• Representing the company at industry events, conferences and trade shows, building relationships and promoting the company’s brand and capabilities
• Visiting potential new warehouse facilities across the region, creating a site visit report and preparing a business case
• Creating a weekly status report for all activities
• Understand the market for the respective verticals – availability of warehousing capacity, competitor analysis keeping an overview of available warehouses, market demands and market rates across the region
• Ensure all activities comply with company policies, legal regulations and ethical standards
• Willingness to travel across the region

QUALIFICATIONS, EXPERIENCE AND SKILLS

Qualification

• bachelor’s degree in business administration, Logistics, Supply Chain Management or a related field.

Work experience -

Ideally, candidates should bring at least two of the following three skill sets:

• Commercial experience, with a track record of winning or growing e-commerce business.
• E-commerce product development experience, including building or developing an e-commerce proposition. The current team is very lean, so the candidate should be comfortable building the product with limited dedicated resources.
• E-commerce operational experience, including managing the practical delivery of e-commerce services.
• 15+ years of experience in the logistics and supply chain industry, with at least 5 years of experience in the relevant vertical
• Must have experience within GCC
• Must have Experience in Contract Logistics & Solution Design