Global Postal Products & E‑Commerce Manager

Emirates Post Group; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Emirates Post Group is seeking a senior professional to lead international postal product development and market-readiness initiatives in the UAE. You will shape product specifications, pricing, and service rules while aligning with UPU and customs requirements.

Responsibilities cover cross-border e-commerce solutions, corridor development, and launch readiness. The role demands 5–7 years in postal operations and strong collaboration with Finance, IT, and Commercial teams.

Qualifications

• Bachelor’s degree in Business Administration, Logistics & Supply Chain Management, International Business, Commerce, or a related field.
• Knowledge of international postal products, postal operations, and cross-border e-commerce services.
• Understanding of UPU regulations, customs requirements, and international postal processes.
• Familiarity with product management, pricing principles, and service lifecycle management is an added advantage.
• Experience: 5–7 years of relevant international postal operations, postal product management, logistics, or cross-border e-commerce.

Responsibilities

• Develop standardize and continuously improve international postal products including letter post parcels EMS registered items tracked items small packets returns and e-commerce-related postal services.
• Define product features service conditions acceptance rules weight limits destination availability tracking requirements and customer-facing service rules.
• Ensure that all international postal products are aligned with UPU regulations national requirements customs rules aviation-security requirements and internal operational procedures.
• Maintain the international postal product catalogue including service descriptions eligibility rules pricing principles and destination coverage.
• Support the development of cross-border e-commerce postal solutions for SMEs marketplaces aggregators consolidators and online sellers.
• Translate e-commerce market requirements into postal product specifications including tracking visibility data quality customs readiness predictable delivery returns and customer-notification needs.
• Coordinate with Finance and Commercial teams to ensure that international postal pricing reflects UPU remuneration delivery cost transport cost customs requirements market competitiveness and service-level commitments.
• Lead product-readiness activities before launching new international postal services destination corridors e-commerce flows or service changes.
• Prepare product briefs service conditions operational circulars customer-facing instructions training materials and launch checklists.
• Define the customer proposition product scope service standards pricing approach destination coverage returns model and operational requirements.

Skills

Product management

Pricing principles

Cross-border e-commerce

UPU regulations

Stakeholder coordination

Education

Bachelor’s degree in Business Administration or related field

Job description

Emirates Post Group is seeking a senior professional to lead international postal product development and market-readiness initiatives in the UAE. You will shape product specifications, pricing, and service rules while aligning with UPU and customs requirements.

Responsibilities cover cross-border e-commerce solutions, corridor development, and launch readiness. The role demands 5–7 years in postal operations and strong collaboration with Finance, IT, and Commercial teams.