Intern - Guest Relations

Sofitel; Ras Al Khaimah; On-site; AED 45,000 - 67,000; Full time

Job summary

Sofitel Al Hamra Beach Resort in Ras Al Khaimah, United Arab Emirates invites energetic interns to join our Guest Relations team as the first point of contact for guests, delivering exceptional service while gaining hospitality experience.

As an Intern - Guest Relations you will greet guests, address inquiries, maintain records, coordinate with departments, assist with events, and support senior staff during peak periods and special occasions, ensuring a welcoming atmosphere.

Qualifications

• Excellent verbal and written communication in English.
• Strong interpersonal and customer service skills.
• Organizational and time management abilities.
• Proficiency with MS Office.
• Attention to detail in records and documentation.
• Problem-solving mindset for guest issues.
• Team player in a fast-paced setting.
• Flexible and adaptable to changing priorities.
• Hospitality experience preferred.
• Arabic language skills a plus.
• Familiarity with CRM systems or hotel management software preferred.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Address inquiries, requests, and concerns with accurate information.
• Maintain accurate guest records and databases, keeping them confidential.
• Coordinate with departments to fulfill guest requests and resolve issues.
• Assist with event coordination and special guest arrangements.
• Support senior guest relations staff during peak periods.
• Follow up with guests post-visit to gather feedback.
• Perform administrative tasks including scheduling and communication coordination.
• Contribute to a welcoming atmosphere reflecting our guest-centric service.

Skills

Communication

Interpersonal skills

Customer service

Organizational skills

Time management

MS Office

Record-keeping

Problem-solving

Teamwork

Adaptability

CRM familiarity

Hotel management software

Tools

CRM systems

Hotel management software

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

We are seeking an enthusiastic and customer-focused Intern - Guest Relations to join our team in Ras Al-Khaimah, United Arab Emirates. In this role, you will be the first point of contact for our guests, delivering exceptional service and support while gaining valuable experience in the hospitality industry. This internship offers an excellent opportunity to develop your interpersonal and organizational skills in a dynamic, guest-centric environment.

• Greet and welcome guests with a friendly and professional demeanor, ensuring a positive first impression
• Address guest inquiries, requests, and concerns promptly and courteously, providing accurate information about facilities, services, and local attractions
• Maintain accurate and organized guest records and databases, ensuring all information is current and confidential
• Coordinate with various departments to fulfill guest requests and resolve issues efficiently
• Assist with event coordination and special guest arrangements as needed
• Provide support to senior guest relations staff during peak periods and special occasions
• Follow up with guests post-visit to gather feedback and ensure satisfaction
• Perform administrative tasks including scheduling, documentation, and communication coordination
• Contribute to creating a welcoming atmosphere that reflects our commitment to exceptional guest experiences

Qualifications

• Excellent verbal and written communication skills in English
• Strong interpersonal and customer service skills with a genuine passion for helping others
• Organizational and time management abilities with the capacity to manage multiple tasks simultaneously
• Proficiency in basic computer skills and familiarity with Microsoft Office applications
• Attention to detail and accuracy in record-keeping and documentation
• Problem-solving mindset with the ability to handle guest concerns professionally and empathetically
• Ability to work effectively as part of a team in a fast-paced environment
• Flexibility and willingness to adapt to changing priorities
• Preferred: Previous experience in hospitality, customer service, or guest-facing roles
• Preferred: Multilingual abilities (Arabic language skills are a plus)
• Preferred: Familiarity with customer relationship management (CRM) systems or hotel management software
• Preferred: Experience in event coordination or administrative support