Hostess - Food And Beverage

Accor; Ras Al Khaimah; On-site; AED 60,000 - 85,000; Full time

Job summary

Sofitel Al Hamra Beach Resort in Ras Al Khaimah, UAE, is seeking a welcoming Hostess to join the Food & Beverage team. You will be the first point of contact, greeting guests and guiding them to seated areas while ensuring a warm, efficient flow between front and back of house.

Responsibilities include managing reservations with the POS system, coordinating seating, communicating with servers and kitchen staff, handling inquiries, and maintaining a tidy host stand.

Qualifications

• Proven experience as a Hostess or front-of-house role in F&B.
• Excellent verbal and written English communication.
• Strong organizational and time management skills.
• Proficiency with POS systems and reservation management software.
• Ability to multitask and remain calm during busy service.
• Outstanding customer service skills with hospitality mindset.
• Professional appearance and demeanor.
• Flexibility to work evenings, weekends and holidays.
• Knowledge of restaurant operations and dining service standards.
• Multilingual abilities are preferred.

Responsibilities

• Greet guests with warmth upon arrival.
• Manage reservations accurately using POS and software.
• Coordinate seating to optimize turnover while ensuring comfort.
• Maintain host stand, waitlists, and guest information.
• Communicate with servers, bartenders, and kitchen staff for smooth service.
• Handle guest inquiries and special requests professionally.
• Monitor dining room capacity and adjust seating as needed.
• Assist with phone inquiries regarding reservations and hours.
• Maintain cleanliness and organization of entrance area and host station.
• Support the team during peak service periods and events.
• Adhere to restaurant policies, health and safety standards, and hospitality protocols.

Skills

Guest greeting

Reservation management

POS system

Multitasking

Customer service

Hospitality standards

Evening/weekend shifts

Professional appearance

English communication

Job description

Job Description:

Company Description

Sofitel Al Hamra Beach Resort

Job Description

We are seeking a welcoming and professional Hostess to join our Food & Beverage team in Ras Al-khaimah, United Arab Emirates. As the first point of contact for our guests, you will create a positive and memorable dining experience while managing the flow of the restaurant with efficiency and warmth. This role is essential to our operation, as you will set the tone for every guest's visit and ensure seamless coordination between the front and back of house.

• Greet guests with genuine warmth and hospitality upon arrival, making them feel valued and welcome


• Manage restaurant reservations accurately using the POS system and reservation management software


• Coordinate seating arrangements to optimize table turnover while maintaining guest comfort and satisfaction


• Maintain an organized host stand, including reservation books, waitlists, and guest information


• Communicate effectively with servers, bartenders, and kitchen staff to ensure smooth service flow


• Handle guest inquiries and special requests with professionalism and a customer-focused approach


• Monitor dining room capacity and adjust seating arrangements based on party size and guest preferences


• Assist with phone inquiries regarding reservations, hours of operation, and menu information


• Maintain cleanliness and organization of the entrance area and host station


• Manage wait times professionally and keep guests informed of estimated seating times


• Support the team during peak service periods and special events


• Adhere to restaurant policies, health and safety standards, and hospitality protocols

Qualifications

• Proven experience as a Hostess or in a front-of-house role within a food and beverage establishment


• Excellent verbal and written communication skills in English


• Strong organizational and time management abilities


• Proficiency with POS systems and reservation management software


• Ability to multitask and remain calm during busy service periods


• Outstanding customer service skills with a genuine passion for hospitality


• Professional appearance and demeanor


• Ability to work flexible hours, including evenings, weekends, and holidays


• Knowledge of restaurant operations and dining service standards


• Conflict resolution and problem-solving skills


• Multilingual abilities (preferred)


• Experience with restaurant reservation systems and guest management platforms (preferred)


• Familiarity with food and beverage offerings and menu knowledge (preferred)

Job-Category: Food & Beverage

Job Type: Permanent

Job Schedule: Full-Time

Requirements: