Front Office Intern

25Hours Hotels; Dubai; On-site; AED 36,000 - 58,000; Full time

Benefits offered by this job

Complimentary hotel stays (ten nights)

Staff discounts on bars & restaurants

Partner offers across network hotels

Staff events and parties

Job summary

25hours Hotels is seeking a Front Office Associate for its One Central location in Dubai. You will warmly welcome guests, assist with inquiries, and support check-in/check-out while maintaining high service standards.

Responsibilities include handling guest requests, coordinating with departments, and updating guest information in the system under supervision. A positive attitude and strong teamwork are essential for success in this role.

Qualifications

• Pursuing a diploma or degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or related field.
• Good verbal and written communication in English.
• Strong customer service orientation and genuine interest in hospitality.
• Willingness to learn and work in a team.

Responsibilities

• Welcome guests warmly and assist with inquiries, directions, and general information about the hotel and its facilities.
• Support check-in, check-out, and guest registration procedures.
• Handle guest requests, complaints, and feedback professionally; escalate when necessary.
• Answer calls, respond to inquiries, and direct calls to relevant departments.
• Provide accurate information about hotel services, hours, and local attractions.
• Coordinate with Housekeeping, Reservations, and other departments for timely requests.
• Maintain guest documents and other Front Office records.
• Comply with data protection and hotel policies; maintain grooming standards.
• Participate in briefings, trainings, and daily operations; show teamwork and eagerness to learn.

Skills

Customer service

Communication skills

Teamwork

English proficiency

Education

Diploma or degree in Hospitality Management

Tools

MS Office

Job description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Start Date: February 2027

Job Description

How does your working day look like …

Welcome guests warmly and assist with inquiries, directions, and general information about the hotel and its facilities.

Support the team with check-in, check-out, and guest registration procedures.

Assist in handling guest requests, complaints, and feedback professionally, escalating concerns to the appropriate team member when necessary.

Answer telephone calls, respond to guest inquiries, and direct calls to the relevant departments.

Provide accurate information about hotel services, facilities, operating hours, and local attractions.

Assist with room allocation, reservation inquiries, and updating guest information in the hotel system under supervision.

Coordinate with Housekeeping, Reservations, and other departments to ensure timely guest requests and smooth operations.

Support the preparation and maintenance of guest documents, reports, and other Front Office records.

Maintain a professional appearance and follow hotel grooming, hygiene, and service standards.

Handle guest information confidentially and comply with hotel policies, procedures, and data protection requirements.

Participate in departmental briefings, training sessions, and daily operational activities.

Demonstrate a positive attitude, teamwork, and a willingness to learn all aspects of Front Office operations.

Qualifications

Your personality counts more than your CV …

Currently pursuing a diploma or degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field.

Previous experience in hotel operations or customer service is an advantage but not required.

Good verbal and written communication skills in English.

Strong customer service orientation and a genuine interest in the hospitality industry.

Positive attitude, willingness to learn, and ability to work effectively in a team.

Well-groomed, professional, and presentable appearance.

Good interpersonal skills with the ability to interact confidently with guests from diverse backgrounds.

Basic computer skills and familiarity with Microsoft Office applications.

Good organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

Flexible to work shifts, weekends, and public holidays as required by hotel operations.

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...