Intern-Field Application Engineer

Sangfor Technologies; Abu Dhabi; Hybrid; AED 27,900 - 50,220; Part time

Benefits offered by this job

Mentor assigned

PPO opportunity

Competitive salary and welfare

Job summary

Sangfor Technologies in the UAE offers an internship where you will gain hands-on experience in IT infrastructure, cybersecurity, and support services. You will work with a mentor, handle POC and after-sales inquiries, and contribute to knowledge bases and project documentation.

Ideal candidates are final-year or fresh graduates in Engineering or related fields, with strong analytical skills and fluent Arabic and English communication for UAE clients.

Qualifications

• Fresh graduates or final year students pursuing bachelor's in Engineering, Cyber Security, CS, Information Systems, or related fields.
• Analytical and problem-solving abilities with professional attitude.
• Arabic (C1+) and English (B2+) communication skills required for UAE clients.
• Willingness to learn and take ownership; able to work with minimal supervision.

Responsibilities

• Provide on-site and remote technical support for POC and after-sales inquiries.
• Track, maintain, and resolve incidents; provide customer reports.
• Install devices and integrate into customer environments.
• Deliver technical training for Partners and/or customers.
• Escalate issues to R&D; create project documentation.
• Engage in domestic and international projects.
• Mentor assigned; PPO opportunity.

Skills

Analytical thinking

Problem solving

Communication

Education

Bachelor's degree in Engineering

Tools

IT infrastructure

Job description

• On-site and remote technical support for customers to resolve issues in POC or after-sales inquiries.
• Track, maintain and resolve incidents as well as provide reports to customers.
• Perform device installation and integration into the customer environment.
• Provide technical training for Partners and/or customers.
• Escalate product issues to R&D team.
• Create technical documentation for projects and/or internal knowledge base.
• Engage in both domestic and international projects.

Each intern will be assigned a mentor from our team who will guide and support them throughout their tenure.

Requirements:

• Fresh graduates/final year students currently pursuing a bachelor’s degree in Engineering, Cyber Security, Computer Science, Information Systems or related fields.
• Positive and professional working attitude, ability to work under minimum supervision. Strong analytical and problem-solving abilities.
• Communication skills in Arabic (C1 or above) and English (B2 or above). Please assess this requirement prior to application, as frequent communication with local UAE clients will be required.
• Self-motivated, willing to take ownership and passionate about continuous learning.

Prior qualifications and working experience within the IT industry are advantageous.

Career Growth and Development

This internship represents a valuable opportunity to gain hands‑on experience in a dynamic, international and relaxed working environment. You will receive support from local UAE and Chinese team members.

Opportunity for a Pre-Placement Offer (PPO) at Sangfor Technologies, with competitive salary and welfare packages.

About Sangfor

Sangfor Technologies is a leading global vendor of IT infrastructure solutions, specializing in Cybersecurity, Cloud, and Infrastructure solutions with a wide range of products & services including Hyper-Converged Infrastructure, Virtual Desktop Infrastructure, Next-generation Firewall, Endpoint Protection, Secure Web Gateway, Network Detection & Response, Secure Access Service Edge, Anti-Ransomware, Managed Detection & Response, and many others. Established in 2000, Sangfor currently has 9000+ employees and more than 70 branch offices worldwide.