Insurance Client Services Specialist

iiqaf Group; Dubai; On-site; AED 78,000 - 84,000; Full time

Job summary

IIQAF Group in Dubai, UAE is seeking a client services executive to support client relationships, policy servicing, and day-to-day account administration. This role requires coordinating with underwriting, claims, sales, and operations to ensure timely and professional client support.

Ideal candidates have experience as a Client Services Executive or similar in insurance, brokerage, or financial services. Proficiency in CRM and policy administration software, plus strong communication skills in

Qualifications

• Bachelor's degree or diploma in business or related field preferred.
• Experience as Client Services Executive or similar is advantageous.
• Experience in insurance or financial services environment preferred.
• Proficiency with CRM systems and policy administration software.
• Strong English communication; knowledge of Arabic is a plus.

Responsibilities

• Serve as primary contact for clients on policies, service requests, documentation, renewals.
• Respond to client inquiries via calls, emails, meetings, and approved channels.
• Assist with policy applications, issuance follow-ups, renewals, endorsements, amendments, and cancellations.
• Coordinate with underwriting and operations for quotations and policy details.
• Maintain accurate client records and CRM entries.
• Assist with policy documentation and client communications.
• Track requests, deadlines, and outstanding actions to ensure timely resolution.
• Support onboarding and ongoing relationship management with sales.

Skills

CRM systems

Policy servicing

Client communication

Documentation

MS Office

English proficiency

Education

Bachelor's degree or diploma in Business Administration/Insurance/Finance

Tools

CRM software

Policy administration software

Job description

IIQAF Group in Dubai, UAE is seeking a client services executive to support client relationships, policy servicing, and day-to-day account administration. This role requires coordinating with underwriting, claims, sales, and operations to ensure timely and professional client support.

Ideal candidates have experience as a Client Services Executive or similar in insurance, brokerage, or financial services. Proficiency in CRM and policy administration software, plus strong communication skills in