Client Relationship Support - UAE National FEATURED

Fisher; Dubai; Sur place; AED 120 000 - 180 000; Plein temps

Résumé du poste

Fisher in Dubai is seeking an organized CRM assistant to support the Senior CRM in managing clients and ensuring high service levels. You will handle day-to-day client requests, maintain records, and coordinate with operations to resolve issues, while tracking deadlines and renewal timelines.

Strong English communication and 2+ years in insurance are required. Join a team focused on accurate documentation, timely follow-ups, and seamless onboarding of new clients to keep policies active and

Qualifications

• Prior experience in Medical Insurance field (e.g., medical underwriting, medical claims, or related functions) is required.
• Good English communication skills, both written and spoken.
• Minimum 2 years of experience in Insurance sector.

Responsabilités

• Assist the Senior CRM in managing clients and ensure a high level of service.
• Support the day-to-day client requests, monitor client instructions, and ensure they are followed up with the relevant stakeholder.
• Prepare and maintain client account records, reports, trackers, and documentation.
• Coordinate with operations, placement, claims, and other departments to resolve client related matters.
• Help identify potential issues or delays and elevate them promptly.
• Assist with preparing client meeting materials, presentations, and claims reports.
• Ensure renewal timelines are met and market reviews undertaken and placed in advance of renewal.
• Track important deadlines, commitments, and follow-up actions.
• Assist with onboarding new clients and coordinate to activate the policy on time.
• Provide administrative support to ensure the CRM function runs smoothly.

Connaissances

Client management

English communication

Insurance experience

Outils

CRM system

Description du poste

Key Responsibilities

• Assist the Senior CRM in managing clients and ensure a high level of service.
• Support the day-to-day client requests, monitor client instructions, and ensure they are followed up with the relevant stakeholder.
• Prepare and maintain client account records, reports, trackers, and documentation.
• Coordinate with operations, placement, claims, and other departments to resolve client related matters.
• Help identify potential issues or delays and elevate them promptly.
• Assist with preparing client meeting materials, presentations, and claims reports.
• Ensure renewal timelines are met and market reviews undertaken and placed in advance of renewal.
• Track important deadlines, commitments, and follow-up actions.
• Assist with onboarding new clients and coordinate to activate the policy on time.
• Provide administrative support to ensure the CRM function runs smoothly.

Requirements

• Prior experience in the Medical Insurance field is required (e.g., medical underwriting, medical claims, or related functions).
• Good English communication skills, both written and spoken.
• Minimum 2 years of experience in Insurance sector.