Inside Service Sales Representative at Schneider Electric

Schneider Electric; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Total Rewards

Career development opportunities

Job summary

Schneider Electric in the United Arab Emirates is seeking an Inside Service Sales Representative to maximize services revenue by building and nurturing relationships with a portfolio of Proximity Accounts and supporting Strategic Accounts. You will own the assigned accounts, qualify opportunities, coordinate across FS and product teams, and close deals for standard services.

Responsibilities include managing the FS pipeline, responding to inquiries, and maintaining accurate customer data while

Qualifications

• Bachelor's degree in Electrical / Electronics / Computer / Mechanical Engineering or equivalent.
• 2–4 years’ experience in IS/ Field Service Representative/ Customer Care.
• Understanding of field services, contract renewals or recurring revenue models is a plus.
• Negotiation and object-handling skills to close the deals or renew contracts.
• Ability to analyze sales data and identify growth opportunities.

Responsibilities

• Manage assigned Accounts.
• Be the Single Point of Contact for the assigned accounts.
• Develop and maintain relationships with customers.
• Answer questions and educate on Schneider Electric services.
• Report on sale and margin of accounts.
• Build and manage FS Opportunity Pipeline.
• Quote and close the deal for standard services offer.
• Coordinate with FS and product teams as needed.

Skills

Sales oriented

MS Office

Communication

Time management

Customer relations

English proficiency

Education

Bachelor's degree in Electrical / Electronics / Computer / Mechanical Engineering

Tools

BFO

CRM

Job description

Job Description

We are looking for an Inside Service Sales Representative to help us unlock further commercial value for our Secure Power business. The mission of the Inside Service Sales Representative is to maximize services revenue by establishing, building, and nurturing relationships with assigned portfolio of Proximity Accounts. In addition to account ownership, he/she can be responsible to manage by delegation from outside sales services some tasks related to Strategic and Targeted Accounts.

Essential Responsibilities

• Manage assigned Accounts.
• Customer qualification and platforming.
• Research contact and identify/plan key initiatives.
• Be the Single Point of Contact for the assigned accounts.
• Develop and maintain relationship with customer.
• Answer customer questions and educate on all SE services.
• Report on sale and margin of accounts.
• Build and manage FS Opportunity Pipeline.
• Analyze & qualify opportunities in BFO.
• Meet daily goal for outbound sales calls to support existing customer base and identify and pursue new opportunities with existing accounts.
• Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads.
• Develop cross-selling between Line of Businesses service offer.
• Transfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country.
• Quote and close the deal for standard services offer.
• Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities.
• Keep up to date the data of Installed Base of the customers.
• Document all records of customer history in BFO.
• Respond on-time and on-quality to On-demand requests from the customers.

Qualifications

• Education: Bachelor's/College Degree in Electrical / Electronics / Computer / Mechanical Engineering or equivalent.
• Experience: 2 to 4 years’ experience in IS/ Field Service Representative/ Customer Care.
• Understanding of field services, contract renewals or recurring revenue models is a plus.
• Negotiation and object-handling skills to close the deals or renew contracts.
• Ability to analyze sales data and identify growth opportunities.

Soft skills

• sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice is clear & understandable/ engaging & enthusiastic.
• Basic to intermediate skill in MS Office products (Excel, Word, PowerPoint), BFO.
• Familiarity with Schneider Electric products and services.
• Familiarity with phone, Internet, e-mail systems and social media.
• Verbal and written communication skills.
• Able to prioritize and manage multiple tasks and build customer relationships.
• Successfully complete assigned training paths and successfully engage in technical sales conversations.

Language skills

• must be English Speaking.

Benefits

Local Benefits (English): Rewards designed for you. Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. Country-specific programs and initiatives may be available.

Company Boiler Plate

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries

Equal Opportunity Employer

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.