Inside Service Sales Representative

Schneider Electric; Dubai Emirate; On-site; AED 90,000 - 130,000; Full time

Job summary

Schneider Electric in Dubai, United Arab Emirates seeks an Inside Service Sales Representative to maximize services revenue by developing and nurturing relationships with an assigned portfolio of Proximity Accounts. The role may involve coordinating with outside sales and service teams to ensure delivery on value-added offerings.

You will own accounts, qualify opportunities, respond promptly to customer inquiries, and help build a robust FS pipeline.

Qualifications

• Bachelor's/College Degree in Electrical / Electronics / Computer / Mechanical Engineering or equivalent.
• 2 to 4 years’ experience in IS/ Field Service Representative/ Customer Care.
• Understanding of field services, contract renewals or recurring revenue models is a plus.

Responsibilities

• Manage assigned Accounts and qualify opportunities.
• Be the single point of contact for the assigned accounts and build relationships.
• Develop and maintain relationship with customer and educate on SE services.
• Respond to customer questions and maintain records in the CRM/BFO systems.
• Meet daily goals for outbound sales calls and identify new opportunities within existing accounts.
• Coordinate with FS teams and product teams to satisfy service opportunities.

Skills

Customer relationship management

Negotiation

Sales aptitude

MS Office (Excel/PowerPoint)

English language

Education

Bachelor's/College Degree in Electrical / Electronics / Computer / Mechanical Engineering

Tools

BFO

CRM software

Job description

We are looking for an Inside Service Sales Representative to help us unlock further commercial value for our Secure Power business.

What will you do?

The mission of the Inside Service Sales Representative is to maximize services revenue by establishing, building, and nurturing relationships with assigned portfolio of Proximity Accounts. In addition to account ownership, he/she can be responsible to manage by delegation from outside sales services some tasks related to Strategic and Targeted Accounts.

Essential Responsibilities

• Manage assigned Accounts.
• Customer qualification and platforming.
• Research contact and identify/plan key initiatives.
• Be the Single Point of Contact for the assigned accounts.
• Develop and maintain relationship with customer.
• Answer customer questions and educate on all SE services.
• report on sale and margin of accounts.
• Build and manage FS Opportunity Pipeline.
• Analyze & qualify opportunities in BFO.
• Meet daily goal for outbound sales calls to support existing customer base and identify and pursue new opportunities with existing accounts.
• Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads.
• Develop cross-selling between Line of Businesses service offer.
• Transfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country.
• Quote and close the deal for standard services offer.
• Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities.
• Keep up to date the data of Installed Base of the customers.
• Document all records of customer history in BFO.
• Respond on-time and on-quality to On-demand requests from the customers.

Qualifications

Who would be successful?

• Education: Bachelor's/College Degree in Electrical / Electronics / Computer / Mechanical Engineering or equivalent.
• Experience: 2 to 4 years’ experience in IS/ Field Service Representative/ Customer Care.
• Understanding of field services, contract renewals or recurring revenue models is a plus.
• Negotiation and object-handling skills to close the deals or renew contracts.
• Ability to analyze sales data and identify growth opportunities

Soft skills

• sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice is clear & understandable/ engaging & enthusiastic.
• Basic to intermediate skill in MS Office products (Excel, Word, PowerPoint), BFO.
• Familiarity with Schneider Electric products and services.
• Familiarity with phone, Internet, e-mail systems and social media
• Verbal and written communication skills
• Able to prioritize and manage multiple tasks and build customer relationships.
• Successfully complete assigned training paths and successfully engage in technical sales conversations.
• Language skills: must be English Speaking

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

At Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.