Information Technology Supervisor

Rotana; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

Rotana is seeking an IT Supervisor in Abu Dhabi to oversee hardware, software, and network operations within a hotel environment. You will serve as the primary IT contact for servicing computers, printers, and related systems, while maintaining documentation, inventories, and user access controls.

The role requires a degree in information technology and hands-on experience with fault finding, system maintenance, and delivering proactive support in a fast-paced hotel setting.

Qualifications

• Degree in information technology and proven experience in the same role.
• Good command of English and ability to fault/find and rectify subsystems.
• Hands-on and flexible approach; ability to stay calm under pressure.

Responsibilities

• Monitor the operation and security of all computer hardware and ensure it is operating properly.
• Serve as primary contact for servicing of computers/printers/etc.
• Maintain inventory of all office and computer supplies
• Update hardware and software logs per procedures
• Document hardware configuration and inventory
• Document telephone system configuration and all MPT lines
• Understand and perform department procedures
• Carry out repairs/maintenance of PCs/printers/telephones/interactive systems
• Manage user access requests and authorizations (Win2000/Email/Opera/Micros/Novell)
• Respond to user requests and provide adequate support

Skills

Customer service

Problem solving

English language

IT knowledge

Education

Bachelor's degree in Information Technology

Tools

Win2000

E-mail systems

Opera PMS

Micros

Novell

Job description

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As an IT Supervisor your role will include key responsibilities such as

• Monitor the operation and security of all computer hardware and ensure that it is operating properly


• Serve as primary contact for all servicing of computers/ printers/ etc.


• Maintain a sufficient inventory of all office and computer supplies


• Maintain all hardware and software logs updated as per departmental working procedures


• Maintain the documentation of all hardware configuration and inventory


• Maintain the documentation of the telephone system configuration and all MPT lines


• Understand all the department working procedures and perform the related tasks as described


• Carry out the repairs and maintenance of all PCs/ printers/ telephones/ interactive system/ key lock system/ etc.


• Maintain all users access request and authorizations (Win2000/ E mail/ Opera/ Micros/ Novell)


• Respond to all users request and provide them with adequate support

Education/ Qualifications Experiences You should have a degree within the information technology field and previous experiences in the same role along with a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to fault/ find and rectify subsystems are essentials. Knowledge Competencies. The ideal candidate will be self-motivated with a hand on and flexible approach and be able to adapt to unpredictable events. You are proactive and reliable and will thrive working in a busy environment and stay calm under pressure/ have attention to details and should possess following competencies Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for Results