Waiter/ess - In Room Dining

Mandarin Oriental Hotel Group; Dubai; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Healthcare benefits

Learning & development programs

MOstay program

Job summary

Mandarin Oriental Downtown Dubai is seeking a Waiter/ess for the In-Room Dining team, delivering exceptional in-room dining experiences and personalized service to guests in their rooms. You will take orders, coordinate with the kitchen and service staff, and ensure every detail meets MOHG standards.

The role requires professional communication in English and flexibility to work varied shifts in a luxury, high-volume environment.

Qualifications

• Proven customer service skills and strong communication.
• Knowledge of dining service standards and POS familiarity is a plus.
• Ability to work in a luxury hotel environment and handle high-volume service during peak hours.

Responsibilities

• Maintain in-room dining knowledge of menu items, ingredients, and preparation methods.
• Take and process orders, serve food and beverages, ensure timely delivery to guests’ rooms.
• Address dietary requests and guest preferences with professional communication to kitchen and service staff.
• Upsell services and products to enhance guest experience and revenue.
• Operate POS system for order processing and billing; ensure proper setup and clearing of tables in-room where applicable.

Skills

English proficiency

Customer service

Teamwork

Education

High School diploma

Job description

Mandarin Oriental Downtown Dubai is looking for a Waiter ess to join our In Room Dining team Are you a master of craft Do you thrive in a team that succeeds together demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels resorts and residences located in prime destinations around the world with a strong development pipeline Increasingly recognized for creating some of the world s most sought-after properties the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences Located within Wasl Tower on Sheikh Zayed Road Mandarin Oriental Downtown Dubai offers an elevated expression of modern hospitality in the heart of the city Designed by UNStudio the tower sets a distinctive architectural tone while the hotel s 259 guestrooms and suites reflect contemporary design-led living with panoramic views across the Dubai skyline The hotel s dining portfolio includes Y amp M Chitarra Noia by the Pool as well as Majestas Group concepts Billionaire Lion in the Sun and FB1 with forthcoming openings including Osaka Pavyllon Dubai by Yannick All no and a street-level urban eatery Additional features include a rooftop helipad a two-storey spa and wellness sanctuary landscaped rooftop pools and versatile event spaces The Residences at Mandarin Oriental Downtown Dubai are set to open by 2027

Based at the Mandarin Oriental Downtown Dubai within the Restaurants Bars amp Experiences Department in Dubai as a Waiter ess in the In Room Dining you play a critical role in providing an exceptional dining experience for guests in the privacy and comfort of their room The role includes taking and processing orders serving food and beverages and ensuring that every aspect of the dining experience meets our standards The Waiter ess will report to the Restaurants Bars amp Experiences Supervisor

As a Waiter ess you will be responsible for the following duties

• Maintain in-depth knowledge of the In-Room Dining menu including items ingredients and preparation methods
• Offer suggestions and answer questions to enhance the guest experience
• Take accurate food and beverage orders from guests communicate clearly to the kitchen and bar staff and ensure all orders are delivered promptly and according to guest specifications
• Address special requests or dietary needs professionally and carefully ensuring management and kitchen colleagues are informed of guest preferences or allergies
• Deliver attentive and personalized service to guests in their rooms ensuring an enjoyable dining experience
• Properly upsell services and products to guests enhancing service and generating increased revenue
• Operated the POS system to process Restaurants Bars amp Experiences orders performed billing tasks according to hotel and cashiering policies and set up and cleared tables according to restaurant standards
• Create WOW moments to surprise and delight guests ensuring customer satisfaction from arrival to departure per MOHG Legendary Quality Experiences LQES

Our commitment to you

Learning amp Development Your success is our success We craft unique learning and development programmes for various stages in your career so that you grow continuously MOstay When you work as hard as our colleagues do taking time off is important As a member of the MOfamily you can stay with us wherever you go in the world The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones Heath amp Colleague Wellness Finding the right work-life balance is important Your wellbeing matters to us A variety of health benefits and wellness programmes are offered to all our colleagues globally Colleague Comfort and Convenience Benefit from comfortable accommodation a duty transportation and duty meals to ensure your work experience is both enjoyable and hassle-free Competitive Salary and Benefits We offer a competitive salary and an attractive benefits package fully aligned with UAE industry standards to ensure your financial well-being and stability

We re Fans Are you

As a Waiter/ess, we expect from you:

• A High School qualification or equivalent is preferred, and a Degree or higher national diploma in Hospitality/Hotel/Business Management is advantageous.
• Minimum 2 years experience working as a waiter/waitress, preferably in a high-volume restaurant or luxury hotel.
• Strong verbal and written communication skills in English, with additional languages such as Arabic being a plus.
• Knowledge of acceptable dining service procedures and standards, and familiarity with restaurant point of sales and cashiering procedures.
• Strong interpersonal and communication skills, ability to interact effectively with guests and colleagues, and understanding of the service flow.
• Demonstrates the physical ability to stand for extended periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays, in accordance with business requirements.