In-Room Dining Supervisor - Luxury Hotel Leadership

Accor; Dubai; On-site; AED 167,000 - 212,000; Full time

Benefits offered by this job

Duty meals

Vacation tickets

Medical insurance

Job summary

Rixos Premium Dubai JBR is seeking a guest-focused In Room Dining supervisor to deliver consistently professional service in a luxury hotel setting. Reporting to the In Room Dining Manager, you will oversee colleagues, ensure standards, and contribute to memorable guest experiences.

Key responsibilities include maintaining presentation, stock controls, event presentation, and collaboration with teams to provide exceptional service while upholding LQA standards.

Qualifications

• Previous luxury hotel, restaurant, or In-Room Dining experience preferred.
• Maintain a professional demeanor and guest focus.
• Strong interpersonal, communication, and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Work independently and as part of a collaborative team.
• Flexible schedule, including evenings, weekends, and holidays.
• Commitment to delivering exceptional guest experiences and maintaining LQA Standards throughout all aspects of service.

Responsibilities

• Consistently offers professional, engaging and friendly service
• Maintain a professional presentation at all times
• Ensure guest satisfaction by adhering to service standards as specified for In Room Dining
• Assist employees as needed to ensure the best possible service
• Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards
• Maintain established controls for stock with pars and orders
• Enforce Security controls (keys, lockdown, etc.) to include control of beverage stock
• Assign side work and record attendance
• Inspect staff as to uniforms, cleanliness, identification, etc.
• Ensure a safe working environment for employees
• Supervise all In Room Dining colleagues
• Other duties as assigned

Skills

Guest service

Professionalism

Communication

Organization

Under pressure

Teamwork

Flexible schedule

LQA standards

Job description

Rixos Premium Dubai JBR is seeking a guest-focused In Room Dining supervisor to deliver consistently professional service in a luxury hotel setting. Reporting to the In Room Dining Manager, you will oversee colleagues, ensure standards, and contribute to memorable guest experiences.

Key responsibilities include maintaining presentation, stock controls, event presentation, and collaboration with teams to provide exceptional service while upholding LQA standards.