In-Room Dining Lead & Guest Concierge

Dorchester Collection; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Complimentary stays with breakfast

50% off at sister hotels

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance

Shared Company Accommodation

Company transportation

Uniform + laundry

Service Charge

Job summary

Dorchester Collection Dubai seeks an Order Taker to manage day-to-day In-Room Dining operations and ensure guests receive the highest level of service.

You will greet guests, answer menu questions, upsell items with in-depth knowledge, and mentor the team while maintaining spotless outlets and adherence to brand standards. This role sits within our luxury hotel family and offers extensive training through our academy.

Qualifications

• English is the primary language used in our hotel.
• Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
• Relevant professional certification or hotel school diploma.

Responsibilities

• Oversee day-to-day In-Room Dining operations to ensure top guest experience.
• Greet guests when they call In-Room Dining, answer menu questions and upsell items.
• Train and mentor the wait staff and ensure adherence to service standards.
• Manage revenue targets and control costs within budgets.
• Liaise with other departments to maintain immaculate presentation and cleanliness.

Skills

Customer service

Team leadership

Communication

Education

Hotel school diploma

Job description

Dorchester Collection Dubai seeks an Order Taker to manage day-to-day In-Room Dining operations and ensure guests receive the highest level of service.

You will greet guests, answer menu questions, upsell items with in-depth knowledge, and mentor the team while maintaining spotless outlets and adherence to brand standards. This role sits within our luxury hotel family and offers extensive training through our academy.