In-Room Dining Specialist: Upsell & Guest Experience

Palazzo Versace Dubai; Dubai; Vor Ort; AED 100.000 - 145.000; Vollzeit

Zusammenfassung

Palazzo Versace Dubai is seeking a capable Room Service Associate to take in Room Dining orders over the phone, upsell food and beverage items, and describe dishes with expert knowledge of preparation and beverage options.

You will maintain punctuality and grooming, work in a luxury, multicultural 5-star environment, handle high guest volumes, and ensure service standards from opening to close, including use of the hotel computer system for orders and billing.

Qualifikationen

• Minimum 2 years in a multicultural 5-star hotel environment.
• Experience in food and beverage or events is preferred.
• Able to upsell and handle high luxury guest volumes.

Aufgaben

• Take Room Dining orders over the phone.
• Sell and upsell food and beverage items.
• Describe dishes and inform guests on preparation and beverage options.
• Be punctual, greet colleagues, and report to supervisor on arrival.
• Maintain grooming and enthusiasm for a long workday.
• Follow payroll and uniform procedures; uphold department standards.
• Anticipate and service guests' requirements before requests arise.
• Serve and clear food and beverage items discreetly and professionally.
• Operate the hotel's computer system to ring up sales and print checks.

Kenntnisse

Multi skilled

Speed and accuracy

Customer service

Upselling

Communication skills

Ausbildung

Basic hotel school diploma

Jobbeschreibung

Palazzo Versace Dubai is seeking a capable Room Service Associate to take in Room Dining orders over the phone, upsell food and beverage items, and describe dishes with expert knowledge of preparation and beverage options.

You will maintain punctuality and grooming, work in a luxury, multicultural 5-star environment, handle high guest volumes, and ensure service standards from opening to close, including use of the hotel computer system for orders and billing.