In-Room Dining Concierge — Flexible Shifts

InterContinental 62s Group plc; Ras Al Khaimah; On-site; AED 45,000 - 67,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Comprehensive training

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking an In‑Room Dining Order Taker to deliver warm, personalised guest experiences over the phone and in‑room dining interactions. You will guide guests through menus, capture detailed orders, and coordinate with the kitchen and service teams to ensure accuracy and timely delivery.

You will use Micros/POS, maintain excellent communication, and adapt to guest needs with a friendly, professional demeanor.

Qualifications

• Excellent telephone etiquette with clear, confident and professional communication skills.
• Strong attention to detail, especially when taking and entering guest order.
• Good knowledge of food and beverages, with the confidence to explain menu items and make recommendations.
• Experience using Micros or a similar POS system would be an advantage.
• Good reading, writing and basic maths skills.

Responsibilities

• Answering In‑Room Dining calls promptly and professionally, creating a warm and welcoming experience for every guest.
• Taking food and beverage orders accurately, including special requests, dietary requirements, allergies and preferred delivery times.
• Knowing our In‑Room Dining menus, beverage selections, daily specials and item availability so you can confidently guide guests and make recommendations.
• Suggesting suitable dishes, beverages and accompaniments to enhance the guest’s dining experience.
• Entering orders accurately into Micros/POS and ensuring all details are clearly communicated to the kitchen and In‑Room Dining team.
• Coordinating closely with Culinary and service colleagues to ensure orders are prepared and delivered correctly and on time.
• Handling guest questions, requests and concerns professionally, following up where needed to make sure expectations are met.
• Processing bills, room charges and other payment transactions in line with hotel procedures.
• Keeping the team informed of unavailable items, delays, special requests and anything that may affect the guest experience.
• Supporting the wider Food & Beverage team whenever required.

Skills

Telephone etiquette

Attention to detail

Food & beverages knowledge

Micros/POS experience

Basic maths

Tools

Micros/POS systems

Job description

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking an In‑Room Dining Order Taker to deliver warm, personalised guest experiences over the phone and in‑room dining interactions. You will guide guests through menus, capture detailed orders, and coordinate with the kitchen and service teams to ensure accuracy and timely delivery.

You will use Micros/POS, maintain excellent communication, and adapt to guest needs with a friendly, professional demeanor.