Luxury Outlet Manager — Guest Experience Leader

Park Hyatt; Dubai; On-site; AED 279,000 - 446,000; Full time

Job summary

Park Hyatt Dubai is seeking an Outlet Manager to oversee the daily operation of the F&B outlet, ensuring exceptional service and strong financial control. You will lead a hands-on team, manage staffing, and maintain luxury standards across guest interactions and service quality.

The role requires 3–5 years in luxury hospitality, with deep knowledge of operations, upselling, and cost management. A proactive, guest-focused leader is essential to deliver a seamless, high-end experience.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Food and Beverage Management, or a related discipline.
• 3–5 years of relevant Food & Beverage service experience, including supervisory or management experience within a luxury hospitality environment.
• Strong knowledge of outlet operations, guest service, menu presentation, upselling techniques, cashiering procedures, inventory control, and cost management.
• Proven leadership capabilities, with experience in team training, performance management, workforce planning, and employee development.
• Excellent communication, interpersonal, and guest-relations skills, with the ability to resolve concerns professionally and deliver effective service recovery.
• Strong organizational and commercial awareness, with proficiency in Microsoft Office, Point of Sale systems, and hotel management platforms.

Responsibilities

• Manage the daily operation of the outlet, ensuring efficient, professional, and flexible service in accordance with established standards and the outlet concept.
• Maintain a visible and hands-on presence during service, particularly during peak periods, to support the team and ensure a seamless guest experience.
• Demonstrate comprehensive knowledge of all operational duties and ensure team members perform their responsibilities accurately and consistently.
• Train, coach, and develop the outlet team in service procedures, menu knowledge, upselling techniques, guest engagement, and luxury service standards.
• Plan staffing levels, duty schedules, and team deployment according to forecasted business volumes and operational requirements.
• Conduct daily pre-shift briefings covering reservations, VIP guests, menu updates, service priorities, promotions, and operational requirements.
• Ensure the team consistently presents a warm, professional, and welcoming image while building positive relationships with guests.
• Monitor the overall guest experience, respond courteously to enquiries and requests, and resolve complaints promptly with appropriate follow-up.
• Maintain thorough knowledge of all food and beverage offerings and guide the team in making suitable recommendations and maximizing upselling opportunities.
• Liaise closely with Culinary, Beverage, and other relevant departments to maintain service efficiency, product quality, and effective communication.
• Ensure the outlet, service stations, storage areas, and back-of-house spaces remain clean, organized, properly equipped, and ready for service.
• Establish and maintain appropriate par levels for operating equipment, supplies, and inventoried items while conducting regular inventory checks.
• Ensure cashiering, billing, payment handling, and Point of Sale procedures are followed accurately and in accordance with established controls.
• Monitor the condition of outlet facilities and equipment, coordinating repair and preventive maintenance requirements with the relevant departments.
• Continuously evaluate service standards, team productivity, guest feedback, and operational practices to identify and implement improvements.

Skills

Outlet operations

Guest service

Leadership

Upselling techniques

Cashiering procedures

Inventory control

Cost management

Education

Bachelor's / Diploma in Hospitality Management

Food & Beverage Management

Tools

POS systems

Microsoft Office

Hotel management platforms

Job description

Park Hyatt Dubai is seeking an Outlet Manager to oversee the daily operation of the F&B outlet, ensuring exceptional service and strong financial control. You will lead a hands-on team, manage staffing, and maintain luxury standards across guest interactions and service quality.

The role requires 3–5 years in luxury hospitality, with deep knowledge of operations, upselling, and cost management. A proactive, guest-focused leader is essential to deliver a seamless, high-end experience.