Order Taker - In Room Dining

Rosewood Hotel Group; Abu Dhabi; On-site; AED 33,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Complimentary room nights

Learning & development

Paid parental leave

Job summary

Rosewood Abu Dhabi is seeking an Order Taker for the In Room Dining team. You will greet guests by phone, take orders, and guide menu selections with accurate processing and a friendly, professional voice.

You will work closely with culinary and service teams, promote menu specials, and ensure VIP guests receive personalised attention, while upholding Rosewood standards and guest satisfaction.

Qualifications

• Experience in order taking, hospitality sales, F&B service, or guest service operations.
• Excellent communication and a warm, professional telephone manner.
• Strong organization and ability to manage multiple requests.

Responsibilities

• Receive and process In Room Dining orders accurately while delivering personalized and engaging guest interactions.
• Utilize menu knowledge to recommend dishes, beverages, promotions, and special offerings.
• Coordinate with culinary and service teams to ensure timely and accurate order delivery.
• Provide attentive service to VIP guests and arrange special requests with care and professionalism.
• Maintain knowledge of menus, daily specials, and hotel promotions to support guest inquiries.
• Uphold Rosewood Brand Standards and LQA standards through every guest interaction.

Skills

Order taking

Hospitality sales

Guest service

English fluency

POS systems

Tools

POS systems

Job description

General InformationCountry/RegionUnited Arab EmiratesProvince/CityAbu DhabiHiring EntityRosewood Abu DhabiDepartmentFood & Beverage - ServicesJob TypeFull-time PermanentJob DescriptionOUR PURPOSE AND CULTUREWe are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.THE TEAMThe In Room Dining team at Rosewood Abu Dhabi delivers personalized dining experiences directly to our guests, ensuring comfort, convenience, and exceptional service at any hour of the day.As an Order Taker, you will report to the In Room Dining Supervisor and serve as the primary communication link between guests and the In Room Dining operation. Working closely with the culinary and service teams, you will help create seamless and memorable dining experiences.YOUR ROLEAs an Order Taker, you will be responsible for handling guest requests efficiently and professionally while delivering a personalized and engaging guest experience over the telephone.You will utilize your food and beverage knowledge, communication skills, and sales abilities to guide guests through menu selections, recommend enhancements, and ensure orders are processed accurately and efficiently. Through your attention to detail and commitment to service excellence, you will contribute directly to guest satisfaction and departmental success.HOW YOU’LL MAKE THE PLACEReceive and process In Room Dining orders accurately while delivering personalized and engaging guest interactionsUtilize menu knowledge to recommend dishes, beverages, promotions, and special offerings that enhance the guest experienceCoordinate effectively with culinary and service teams to ensure timely and accurate order deliveryProvide attentive service to VIP guests and arrange special requests with care and professionalismMaintain comprehensive knowledge of menus, daily specials, and hotel promotions to support guest inquiriesUphold Rosewood Brand Standards and LQA standards through every guest interactionCOULD THIS BE YOU?You have experience in order taking, hospitality sales, Food & Beverage service, or guest service operationsYou possess strong food and beverage knowledge and enjoy recommending products to guestsYou are an excellent communicator with a warm and professional telephone mannerYou are highly organized, detail-oriented, and able to manage multiple requests efficientlyYou are comfortable using POS systems and coordinating with multiple operational teamsYou communicate fluently in English; additional language skills are an advantageOUR BENEFITSAs part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.OUR COMMITMENT TO YOUAt Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.About UsLocated on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.