Order Taker - In Room Dining

Rosewood Hotels and Resorts; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Rosewood Abu Dhabi is seeking an Order Taker for the In Room Dining team. You will handle guest requests by phone, guide menu selections, and ensure orders are processed accurately while delivering a personalized guest experience around the clock.

You will work closely with culinary and service teams, upsell dishes and beverages, coordinate with operations, and maintain Rosewood Brand Standards, ensuring VIP guests receive attentive, professional service.

Qualifications

• You have experience in order taking, hospitality sales, Food & Beverage service, or guest service operations.
• You possess strong food and beverage knowledge and enjoy recommending products to guests.
• You are an excellent communicator with a warm and professional telephone manner.
• You are highly organized, detail-oriented, and able to manage multiple requests efficiently.
• You are comfortable using POS systems and coordinating with multiple operational teams.
• You communicate fluently in English; additional language skills are an advantage.

Responsibilities

• Receive and process In Room Dining orders accurately while delivering personalized and engaging guest interactions
• Utilize menu knowledge to recommend dishes beverages promotions and special offerings that enhance the guest experience
• Coordinate effectively with culinary and service teams to ensure timely and accurate order delivery
• Provide attentive service to VIP guests and arrange special requests with care and professionalism
• Maintain comprehensive knowledge of menus daily specials and hotel promotions to support guest inquiries
• Uphold Rosewood Brand Standards and LQA standards through every guest interaction

Skills

Order taking

Hospitality sales

F&B service

Guest service operations

Communication

Tools

POS systems

Job description

THE TEAM

The In Room Dining team at Rosewood Abu Dhabi delivers personalized dining experiences directly to our guests ensuring comfort convenience and exceptional service at any hour of the day As an Order Taker you will report to the In Room Dining Supervisor and serve as the primary communication link between guests and the In Room Dining operation Working closely with the culinary and service teams you will help create seamless and memorable dining experiences

YOUR ROLE

As an Order Taker you will be responsible for handling guest requests efficiently and professionally while delivering a personalized and engaging guest experience over the telephone You will utilize your food and beverage knowledge communication skills and sales abilities to guide guests through menu selections recommend enhancements and ensure orders are processed accurately and efficiently Through your attention to detail and commitment to service excellence you will contribute directly to guest satisfaction and departmental success

• Receive and process In Room Dining orders accurately while delivering personalized and engaging guest interactions
• Utilize menu knowledge to recommend dishes beverages promotions and special offerings that enhance the guest experience
• Coordinate effectively with culinary and service teams to ensure timely and accurate order delivery
• Provide attentive service to VIP guests and arrange special requests with care and professionalism
• Maintain comprehensive knowledge of menus daily specials and hotel promotions to support guest inquiries
• Uphold Rosewood Brand Standards and LQA standards through every guest interaction

• You have experience in order taking, hospitality sales, Food & Beverage service, or guest service operations
• You possess strong food and beverage knowledge and enjoy recommending products to guests
• You are an excellent communicator with a warm and professional telephone manner
• You are highly organized, detail-oriented, and able to manage multiple requests efficiently
• You are comfortable using POS systems and coordinating with multiple operational teams
• You communicate fluently in English; additional language skills are an advantage