In‑Room Dining Guest Specialist

Rosewood Abu Dhabi; Abu Dhabi; On-site; AED 48,000 - 78,000; Full time

Job summary

Rosewood Abu Dhabi invites an Order Taker to join the In Room Dining team. You will communicate with guests by telephone, handle orders, and guide menu selections with warmth and accuracy to create memorable experiences.

You’ll use your knowledge of F&B, upsell promotions, and a proactive service approach to ensure precise processing and timely delivery, while maintaining Rosewood standards and a superb guest relationship.

Qualifications

• You have experience in order taking, hospitality sales, Food & Beverage service, or guest service operations.
• You possess strong food and beverage knowledge and enjoy recommending products to guests.
• You are an excellent communicator with a warm and professional telephone manner.
• You are highly organized, detail-oriented, and able to manage multiple requests efficiently.
• You are comfortable using POS systems and coordinating with multiple operational teams.
• You communicate fluently in English; additional language skills are an advantage.

Responsibilities

• Receive and process In Room Dining orders accurately while delivering personalized and engaging guest interactions
• Utilize menu knowledge to recommend dishes, beverages, promotions, and special offerings that enhance the guest experience
• Coordinate effectively with culinary and service teams to ensure timely and accurate order delivery
• Provide attentive service to VIP guests and arrange special requests with care and professionalism
• Maintain comprehensive knowledge of menus, daily specials, and hotel promotions to support guest inquiries
• Uphold Rosewood Brand Standards and LQA standards through every guest interaction

Skills

Order taking

Hospitality sales

Food & Beverage service

Guest service operations

Excellent communication

Phone manner

POS experience

Tools

POS systems

Job description

Rosewood Abu Dhabi invites an Order Taker to join the In Room Dining team. You will communicate with guests by telephone, handle orders, and guide menu selections with warmth and accuracy to create memorable experiences.

You’ll use your knowledge of F&B, upsell promotions, and a proactive service approach to ensure precise processing and timely delivery, while maintaining Rosewood standards and a superb guest relationship.