Implementation Consultant

Cercli Tech Limited; Dubai; Hybrid; AED 201,000 - 357,000; Full time

Job summary

Cercli Tech Limited is seeking a skilled Implementation Consultant / Solution Architect to join our Customer Success team in the UAE. You will guide customers from discovery to go-live, translating business needs into Cercli platform configurations for payroll and HRIS workflows across UAE and Saudi Arabia.

The role requires strong client-facing communication, API integrations experience, and the ability to manage multiple implementations in a fast-paced environment within a hybrid work setup.

Qualifications

• Proven experience as a Solution Architect or Implementation Consultant.
• Strong understanding of HRIS, payroll, benefits administration, and core HR.
• Experience with system integrations, APIs, and data migration strategies.
• Excellent client-facing communication and stakeholder management.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Run discovery with customers to understand payroll, HR, approvals, and data handling today.
• Translate discovery into a concrete implementation plan including configuration decisions and data requirements.
• Lead customers through implementation of Cercli’s payroll and HRIS platform for UAE and Saudi Arabia.
• Configure workflows, policies, and reporting based on customer requirements.
• Handle integration and data migration requirements, including APIs and external systems.
• Serve as the main implementation contact and keep stakeholders aligned on deadlines.
• Train customer teams and support go-live and early adoption with practical guidance.
• Collaborate with account executives, support, and product to improve repeatable outcomes.
• Help build the implementation playbook documenting patterns and lessons learned.

Skills

Solution architecture

Client communication

HRIS payroll

Data migration

API integrations

Project management

Problem solving

Education

Bachelor's degree in HR, OIS, Business, or related field

Job description

Join Cercli’s Customer Success team to help companies implement payroll and HRIS workflows built for the UAE and Saudi Arabia. You’ll work directly with customers to understand how they run payroll and HR operations today, then translate those realities into a practical implementation plan inside Cercli.

What You'll Do

• You run discovery with customers to understand how payroll, HR, approvals, and employee data are handled today, including cases where key processes still live in spreadsheets, email threads, or WhatsApp.
• You turn that discovery into a clear implementation plan for Cercli, including configuration decisions, data requirements, integrations, risks, and rollout milestones.
• You lead customers through implementation of Cercli’s payroll and HRIS platform for the UAE and Saudi Arabia, making sure the setup reflects how their business actually operates.
• You configure platform workflows, policies, and reporting based on customer requirements, and help customers make sound tradeoffs when their current process should not be replicated exactly.
• You work through integration and data migration requirements, including APIs, historical employee records, payroll inputs, and dependencies on external systems.
• You act as the main implementation contact for customers, keeping stakeholders aligned when deadlines slip, data is incomplete, or payroll readiness is at risk.
• You train customer teams on how to use the platform in their day-to-day work, with practical guidance tied to their payroll and HR processes rather than generic feature walkthroughs.
• You support customers through go-live and early adoption, helping them navigate operational moments that matter, including payroll cycles and compliance-related workflows such as WPS and GOSI/Mudad filings.
• You work closely with account executives, support, and product to unblock implementations, surface product gaps, and improve how Cercli delivers repeatable customer outcomes.
• You help build the implementation playbook as the company grows, documenting patterns, edge cases, and lessons learned across customers.

Who You Are

• Proven experience as a Solution Architect, Implementation Consultant, or similar role, preferably within the SaaS or HR Tech industry.
• Strong understanding of HRIS systems, payroll, benefits administration, and other core HR functions.
• Demonstrated ability to analyze complex business requirements and translate them into effective technical solutions.
• Experience with system integrations, APIs, and data migration strategies.
• Excellent client-facing and communication skills, with the ability to build rapport and trust with stakeholders at all levels.
• Strong problem-solving and analytical skills, with a meticulous attention to detail.
• Ability to manage multiple projects simultaneously and work effectively in a fast-paced environment.
• Proficiency in project management methodologies and tools.
• Bachelor's degree in HR, OIS, Business, or a related field, or equivalent practical experience.
• Experience with configuration and customization of enterprise software solutions.
• Prior HR experience in the GCC region is a good-to-have qualification.

Scope and Your First 90 Days

You’ll work within Customer Success and partner closely with account executives, support, and product as customers move from sale to implementation and go-live.

In your first 90 days, you should expect to learn Cercli’s implementation approach, get hands-on with customer discovery and configuration, and start owning parts of active implementations with support from the team.

This role includes real ambiguity. Some customers are moving off manual processes in Excel and WhatsApp, and some implementation patterns are still being built. You won’t inherit a finished playbook; you’ll help create it.

• Be a key player in shaping the success of our clients by implementing a leading HRIS SaaS platform.
• Work with a passionate and collaborative team dedicated to innovation and client satisfaction.
• Opportunity to grow your expertise in HR technology and solution architecture.
• Contribute to a company culture that values continuous learning and professional development.
• Engage with a diverse range of clients, tackling unique implementation challenges.
• Be part of a hybrid work environment that balances collaboration with flexibility.

What We Offer

• A high-trust environment where you can grow beyond a traditional implementation role.
• Real exposure to owning meaningful customer outcomes at a scaling business.
• A role with real ownership, learning, and impact—not just business-as-usual.

Job details

Job type

Full time

Hybrid

Location

Department

Customer Success