Immediate-Start IT Technician — Helpdesk & Desktop Support

AiFi Technologies LLC; Abu Dhabi; In loco; AED 60.000 - 84.000; Tempo pieno

Descrizione del lavoro

AiFi Technologies LLC in the United Arab Emirates seeks a capable IT Helpdesk Technician to join our on-site team in Abu Dhabi. The role involves desktop and laptop hardware support, peripherals maintenance, and deploying OS and business applications across user devices.

You will troubleshoot daily software issues, manage user accounts, and handle front-line ticketing with strong emphasis on clear communication and customer service. Relevant certifications and AED-based salary expectations apply.

Competenze

• High school diploma or equivalent; an associate degree or diploma in IT preferred.
• Certifications such as CompTIA A+, Network+, or Microsoft/Cisco entry-level certifications advantageous.
• Proficiency with Windows OS and basic TCP/IP networking.
• Experience in frontline IT support/helpdesk and handling user requests.

Mansioni

• Desktop & Laptop hardware support, installation, configuration, upgrades, and repairs.
• Peripherals & office equipment maintenance, printers, scanners, copiers, and conference room systems.
• OS & business app deployment, updates, and patching on user machines (Windows/macOS).
• Troubleshooting, incident resolution for software errors and connectivity issues.
• User account administration, including password resets, email profiles, and permissions.
• Helpdesk front-line support, logging and prioritizing tickets through resolution.
• IT asset tracking and inventory management of hardware, software licenses, and spare parts.

Conoscenze

Customer support

Communication

Problem solving

Patience

Teamwork

Formazione

High school diploma

Associate degree in IT

Strumenti

Windows OS

Active Directory

TCP/IP networking

Office 365

Descrizione del lavoro

AiFi Technologies LLC in the United Arab Emirates seeks a capable IT Helpdesk Technician to join our on-site team in Abu Dhabi. The role involves desktop and laptop hardware support, peripherals maintenance, and deploying OS and business applications across user devices.

You will troubleshoot daily software issues, manage user accounts, and handle front-line ticketing with strong emphasis on clear communication and customer service. Relevant certifications and AED-based salary expectations apply.