IFM Operations Lead — Dubai Facilities

Excellerate; United Arab Emirates; On-site; AED 90,000 - 130,000; Full time

Job summary

CBRE Excellerate in Dubai leads the delivery of integrated facilities management services for client offices, focusing on quality and reliability across soft and hard services. The role oversees IFM standards and monitors performance against KPIs and SLAs while supporting operational needs on site.

The position requires 5–7 years in customer service, FM, or supervisory roles, with strong communication, contract-management abilities, and proficiency in CAFM and MS Office.

Qualifications

• 5-7 years’ experience in Customer Service, Hospitality, Facilities Management, or supervisory role within related service environment.
• Strong written and verbal communication skills.
• Experience in contract management and performance measurement.
• PC literate, including proficiency in Microsoft systems, with experience in PPM and FM software systems such as CAFM.
• Excellent commercial understanding, including P&L and budget responsibility.

Responsibilities

• Responsible for FM standards and delivery of the IFM services contract through KPIs and SLAs.
• Coordinate client performance reviews against agreed outputs on a monthly basis.
• Accountable for the financial performance of site service delivery.
• Ensure that essential site soft and hard services PPM and remedial works are completed.
• Ensure that critical systems (UPS, FM200, Fire Alarm, Emergency Lighting, M&E, HVAC) and non‑critical systems and equipment are properly maintained.
• Manage suppliers and service providers supporting site operations.
• Assist in raising and managing purchase orders, work orders, e-logbooks, harbour calls, and related processes.

Skills

Customer service experience

Facilities Management

Supervisory experience

Contract management

Communication skills

IT skills (MS Office, CAFM)

Tools

CAFM

MS Office

Job description

CBRE Excellerate in Dubai leads the delivery of integrated facilities management services for client offices, focusing on quality and reliability across soft and hard services. The role oversees IFM standards and monitors performance against KPIs and SLAs while supporting operational needs on site.

The position requires 5–7 years in customer service, FM, or supervisory roles, with strong communication, contract-management abilities, and proficiency in CAFM and MS Office.