MEA Supply Chain & Customer Service Lead

S&K HR Consulting; Dubai; On-site; AED 212,000 - 223,000; Full time

Job summary

Power Efficiency Solutions - Middle East & Africa (PES MEA) in Dubai seeks a Senior Specialist to lead regional supply planning, forecasting, inventory management and order fulfilment across MEA. You will translate demand into supply plans and coordinate with international plants to ensure product availability and timely delivery.

The role requires extensive experience in SIOP, ERP systems (Oracle), and cross-functional leadership.

Qualifications

• Bachelor's degree in Supply Chain Management, Operations, Engineering, Business Administration or related field.
• Experience in supply planning, demand planning, SIOP, materials planning, manufacturing supply chain, logistics or warehouse operations.
• Experience supervising or leading supply chain, planning, customer service or warehouse teams.
• Strong understanding of demand forecasting, production planning, inventory management and replenishment.
• ERP and planning systems experience, preferably Oracle.
• Advanced Excel and analytical reporting skills.
• Ability to translate data into actionable plans.
• Experience managing OTIF, past-due orders, and supply constraints.

Responsibilities

• Lead monthly SIOP and forecasting for the MEA region.
• Translate demand forecasts into production, replenishment and shipment plans.
• Coordinate with manufacturing, Sales, CS and Logistics for availability.
• Manage supply planning activities, inventory flows and backlogs.
• Oversee Dubai warehouse operations and third-party logistics.
• Monitor OTIF, forecast accuracy and delivery performance.
• Identify constraints and drive continuous improvement actions.
• Support landed-cost management and import/export documentation.
• Coordinate supplier onboarding and maintain planning data in systems.
• Develop SOPs and process controls for planning, CS and warehouse ops.
• Provide regular performance reports to regional leadership.
• Lead and develop the planning team.

Skills

Supply planning

Forecasting

Inventory management

SIOP

Oracle ERP

Excel

Stakeholder management

English fluency

Education

Bachelor's degree

Master's degree (preferred)

Tools

APICS CPIM

CSCP

ASCM

Job description

Power Efficiency Solutions - Middle East & Africa (PES MEA) in Dubai seeks a Senior Specialist to lead regional supply planning, forecasting, inventory management and order fulfilment across MEA. You will translate demand into supply plans and coordinate with international plants to ensure product availability and timely delivery.

The role requires extensive experience in SIOP, ERP systems (Oracle), and cross-functional leadership.