Dubai, United Arab Emirates | Posted on 08/26/2026
The HR & Office Manager servesas a key person within ELE, responsible for overseeing and optimising all HR& Office functions to ensure efficiency, maintaining standards, clearcommunication and consistent delivery of a positive culture and workingenvironment. This role works closely with the administration team across IT,Finance and Admin departments, group companies and external partners to alignsystems with the company’s strategic vision, while ensuring a client-centric,high-performance culture.
MAIN SCOPE AND RESPONSIBILITIES
- Provide, maintain and deliver HR, Recruitment andOffice administration systems across all departments, including Officemaintenance, PRO/HR, IT and Accounting.
- Act as the primary point of accountability for theHR & Office admin departments, reporting regularly to company leadership onoverall performance, employee issues with solutions, milestones and deadlines.
- Ensure all systems, workflows, and structuressupport company objectives, profitability, and long-term scalability.
- Maintain a strong company culture built onaccountability, communication, creativity, collaboration, efficiency, andexcellence.
- Ensure the company operates in a compliant, organised,and commercially sound manner at all times.
DEPARTMENT MANAGEMENT
- Ensure all internal systems, agreements, ITplatforms, and tools are maintained, reviewed, and optimised regularly.
- Identify risks, inefficiencies, or bottlenecks andimplement corrective actions proactively in the departments.
- Lead and implement initiatives to adopt newtechnologies, systems, or methodologies that improve efficiency andperformance.
- Demonstrate, create and enforce high standards oforganisation, documentation, and operational discipline across the company.
- Maintaining and implementing a high standard ofcleanliness and office maintenance, including greeting clients, preparingF&B when necessary and leading deliverables to achieve a luxury experience.
TEAM LEADERSHIP & HUMANRESOURCES
- Lead and support a team of 30+ staff, fostering ahigh-performance, communicative, productive, and motivated working environment.
- Manage fully the recruitment, headhunting, interviewing,onboarding, performance management, and retention strategies from start tofinish.
- Manage all of the HR administration processesincluding but not limited to, onboarding, offboarding, leave management,attendance, promotions, reviews, visas, insurances, and ensure formalcommunication and adherence to company & MOHRE policies and procedures aremet.
- Assist and improve performance reporting methods,team KPIs, and accountability structures.
- Maintain, manage and improve all recruitment and HRprocesses using the company’s in-house software and databases.
- Closely work with the administration, PRO andaccounting team to ensure Visas, employment and HR requirements, such asmedical insurances are negotiated, updated and managed efficiently.
- Address employee relations matters, performancechallenges, and team development needs in alignment with company values.
- Create and drive a values lead culture, maintainingroutine and policies whilst developing a framework for employee growth andsuccess
DEPARTMENTAL FINANCES
- Monitor and manage admin budgets and Petty Cash
- Ensure cost efficiency across departments whilemaintaining quality and delivery standards.
- Work closely with the accounting team to track cashflow, expenses & forecasting for the department
- Ensure all financial processes, approvals, andreporting structures are followed accurately and consistently.
SYSTEMS, IT & SOFTWAREIMPLEMENTATION
- Assist where necessary the implementation andmaintaining of new software, platforms, and digital tools
- Oversee the IT reporting system, routinemaintenance, software and asset management is regularly updated and coordinatedto achieve optimum provisions
- Coordinate training, workshops, and ongoing systemoptimisation with relevant teams.
- Ensure IT systems support operational efficiency,data accuracy, and business growth.
- Work with IT providers and internal teams tomaintain system security, functionality, and scalability.
POLICIES, CONTRACTS &COMPLIANCE
- Review, draft, edit, and enforce company policies,procedures, and internal guidelines.
- Ensure all contractual obligations for thedepartment —internal and external—are reviewed, fulfilled, and properlydocumented.
- Maintain compliance with legal, financial, HR, andoperational requirements.
- Ensure consistency and governance across alldepartments.
REPORTING & CONTINUOUSIMPROVEMENT
- Provide regular operational reports to management,including performance insights, risks, and recommendations.
- Continuously review internal processes and implementimprovements across departments.
- Identify recurring challenges and lead long-termsolutions to strengthen department performance.
SALES & EXECUTIVESUPPORT
- Supportthe Sales and Management Teams when required preparing proposals andcommunication between client, projects team and finance
- Perform adhoc duties as requested by the senior leadership team
- Ensureproper processes are followed by all team members when booking travel,management of expenses and be the point of contact for colleagues in case ofemergencies or requests when abroad for work purposes including booking transport,insurances, obtaining visas and accommodation when required
- Manageenquiries from Info email and Whatsapp and input to CRM
- Document& Filing practices are maintained and updated routinely including the Zohosystem
Requirements
KEY EXPECTATIONS
- Strong departmental leadership, administration, organisational,and decision-making skills.
- Highly proactive, solution-driven, and adaptable.
- Ability to manage complexity, pressure, and multiplepriorities.
- Drive to improve and maintain a positive workingenvironment.
- Excellent communication skills across all levels ofthe organisation.