HR Assistant, AMZL UAE

Careers at UAE; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Amazon UAE in Dubai is seeking an HR Assistant to support our Operations teams. The role blends strategic and hands-on HR tasks, including employee documentation, policy guidance, and data reporting in a fast-paced, confidential environment.

You will work across benefits, payroll topics, and process improvements, with flexible shifts in a 24/7 operations context. Experience in HR and customer service, plus proficiency in Microsoft Office, are preferred for success in this role.

Qualifications

• 6+ months of human resources experience.
• 6+ months of customer service experience.
• High school or equivalent.
• 6+ months of Microsoft Office products and applications experience.
• Experience in confidential environments.

Responsibilities

• Responds quickly and accurately to questions from employees. Ensures that employee documentation is complete and accurate.
• Acts as a Subject Matter Expert for employees, escalates as appropriate.
• Provides training and guidance on policies, processes, and systems to stakeholders and team members.
• Creates and distributes standard communications.
• Audits and analyzes key findings.
• Leads process improvement initiatives; develops suggestions for improvements to maximize value of resources.
• Performs project tasks as directed.
• All other duties and responsibilities as needed.

Skills

HR experience

Customer service

Microsoft Office

Confidential environment

Education

High school diploma

Tools

Microsoft Office

Job description

HR Assistant, AMZL UAE

DESCRIPTION

At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Human Resources department as a HR Assistant supporting our Operations teams.

The HR Assistant is both a strategic and hands‑on role that provides Human Resources support to our customer service centers. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. Tasks vary in volume and complexity and include internal auditing, as well as internal and external reporting. They provide answers to questions regarding a broad range of human resources, benefits, and payroll topics. They manage cases, projects, and partner relationships with varying degrees of complexity. They adhere to strict confidentiality standards. Work is performed within Service Levels.

RESPONSIBILITIES

• Responds quickly and accurately to questions from employees. Ensures that employee documentation is complete and accurate.
• Acts as a Subject Matter Expert for employees, escalates as appropriate.
• Provides training and guidance on policies, processes, and systems to stakeholders and team members.
• Creates and distributes standard communications.
• Audits and analyzes key findings.
• Leads process improvement initiatives; develops suggestions for improvements to maximize value of resources.
• Performs project tasks as directed.
• All other duties and responsibilities as needed.

Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs. This position will be required to work night shift. Full shift flexibility including overtime, holidays and weekends is needed for this role.

BASIC QUALIFICATIONS

• 6+ months of human resources experience.
• 6+ months of customer service experience.
• High school or equivalent.
• 6+ months of Microsoft Office products and applications experience.
• Experience in confidential environments.

PREFERRED QUALIFICATIONS

• 1+ years of human resources experience.
• 1+ years of customer service experience.
• 1+ years of Microsoft Office products and applications experience.