HR and Operations Specialist

Insights Psychology DMCC; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Insights Psychology DMCC in Dubai is seeking an HR and Operations Specialist to support the Clinic Manager with HR administration, visa/residency processes, PRO coordination, and daily clinic operations.

The role requires a minimum of 2 years in HR or operations, solid knowledge of UAE visa procedures, and proficiency with Microsoft 365.

You will maintain confidential records, track deadlines, and coordinate with Finance and IT to ensure smooth cross‑departmental workflows.

Qualifications

• 2+ years experience in HR administration or operations.
• Knowledge of UAE visa renewal and Emirates ID procedures.
• Experience coordinating with PRO service providers.
• Familiarity with healthcare administration is a plus.

Responsibilities

• Manage HR administration, employee records, onboarding and offboarding.
• Coordinate UAE visa applications, renewals, cancellations, and work permits.
• Liaise with PRO providers and authorities to ensure timely processing.
• Maintain trackers for deadlines, documentation, and renewals.
• Support clinic operations and cross-branch activities.
• Liaise with Finance and IT for requests and access.
• Maintain confidential records and digital filing systems.
• Identify process improvement opportunities and ensure UAE compliance.

Skills

HR administration

Operations coordination

Attention to detail

Time-management

Communication skills

Discretion

Education

Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

The HR and Operations Specialist supports the Clinic Manager in managing HR administration, employee visa and residency processes, PRO coordination, and day-to-day clinic operations. The role involves maintaining employee records, coordinating with internal departments and external service providers, monitoring deadlines, and ensuring timely completion of administrative and operational tasks.

Key Responsibilities

• Manage HR administration, including employee records, contracts, onboarding, offboarding, and personnel documentation.
• Coordinate UAE visa applications, renewals, cancellations, work permits, Emirates ID renewals, and medical fitness procedures.
• Liaise with PRO service providers and relevant authorities to ensure timely processing of visa and immigration requirements.
• Maintain trackers for visa expiries, employee documentation, contract renewals, and other time-sensitive requirements.
• Coordinate employee medical insurance enrolments, renewals, and cancellations, where applicable.
• Support the Clinic Manager with day-to-day clinic administration, operational projects, and cross-branch assignments.
• Liaise with Corporate Finance and IT regarding approved requests, payments, employee system access, and administrative requirements.
• Monitor outstanding tasks, deadlines, and pending requests, ensuring timely follow-up and escalation where necessary.
• Maintain accurate, confidential records and organiser digital filing systems.
• Identify opportunities to improve administrative processes and ensure compliance with company procedures and applicable UAE requirements.

Requirements

• Minimum 2 years of relevant experience in HR administration, operations coordination, or a similar role.
• Good practical knowledge of UAE visa renewals, work permits, Emirates ID procedures, and visa cancellations is essential.
• Experience coordinating with PRO service providers and handling employee documentation.
• Degree in Human Resources, Business Administration, Healthcare Administration, or a related field, or equivalent relevant experience.
• Strong Microsoft 365 skills, particularly Excel, Word, Outlook, and Teams.
• Excellent organisational, communication, follow-up, and time-management skills.
• High attention to detail and the ability to manage multiple priorities and deadlines.
• Ability to handle confidential information with discretion.
• Familiarity with healthcare administration, clinic operations, and UAE healthcare licensing requirements is an advantage.