Housing Operations Manager

Anantara Hotels & Resorts; Abu Dhabi; On-site; AED 89,000 - 156,000; Full time

Job summary

Anantara Hotels & Resorts is seeking a Housing Operations role at Desert Islands Resort & Spa by Anantara. This position oversees day-to-day housing activities, check-ins/outs, and coordination of housing assignments, while maintaining occupancy records and documentation.

You will collaborate with maintenance teams to ensure accommodations meet safety and hygiene standards, manage resident relations, and promote a positive living environment through clear, professional communication with

Responsibilities

• Oversee the day-to-day operations of housing facilities, including check-ins, check-outs, maintenance requests, and cleanliness.
• Coordinate housing assignments, ensuring fair distribution and efficient utilization of available spaces.
• Maintain accurate records of housing occupancy and related documentation.
• Collaborate with maintenance teams to ensure that accommodations are in good condition and meet all safety and hygiene standards.
• Arrange timely repairs and maintenance services as needed, addressing issues like plumbing, electrical, HVAC, and general upkeep.
• Act as the primary point of contact for housing residents, addressing their concerns, queries, and requests promptly and professionally.
• Foster a positive and supportive living environment, promoting a sense of community and cooperation among residents.
• Implement initiatives to improve resident satisfaction and overall living conditions.
• Ensure that all housing facilities comply with health and safety regulations and guidelines.
• Conduct regular inspections to identify potential hazards and address them promptly.
• Provide guidelines to residents on safety protocols and emergency procedures.
• Apply safety protocols and ensure that employees follow proper safety procedures and practices.
• Stay updated with industry regulations and best practices related to housing operations and hygiene.
• Maintain clear communication channels with both residents and People & Culture Leader, reporting any significant issues or trends.
• Keep accurate records of resident complaints, maintenance requests, and resolution actions.
• Maintain open communication channels with team members, addressing concerns to People & Culture department and providing feedback.

Job description

Anantara Hotels & Resorts is seeking a Housing Operations role at Desert Islands Resort & Spa by Anantara. This position oversees day-to-day housing activities, check-ins/outs, and coordination of housing assignments, while maintaining occupancy records and documentation.

You will collaborate with maintenance teams to ensure accommodations meet safety and hygiene standards, manage resident relations, and promote a positive living environment through clear, professional communication with