Housing Attendant

Anantara Hotels & Resorts; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Anantara Downtown Dubai is seeking a staff accommodation coordinator to oversee accommodation operations for team members. The role involves maintaining detailed records, coordinating cleaners, security, and maintenance staff, and addressing colleague welfare and privacy within the staff housing areas.

Responsibilities include inventory management, check-in/out processing, and ensuring timely renewal of accommodation contracts, all in line with hotel standards and directives from People &

Qualifications

• Record-keeping and attention to detail for accommodation records.
• Coordination with service providers and internal departments.
• Strong communication and guest-focused hospitality mindset.

Responsibilities

• Maintain accurate and up-to-date staff accommodation records, including occupancy, vacancies, location, and inventory.
• Manage external cleaners, security officers, contractors, and other service providers within the staff accommodation premises.
• Address colleagues’ complaints and concerns regarding staff accommodation and ensure timely repairs and maintenance.
• Handle colleague welfare, privacy, and welcome amenities for new joiners; coordinate check-in/out procedures.
• Monitor lease expiry dates and coordinate renewal of staff accommodation contracts; ensure compliance with hotel standards.

Job description

Job Description:

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Job Location:

Anantara Downtown Dubai

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

• Accommodate all new employees in staff accommodation as instructed by the Director of People & Culture, based on their accommodation entitlement.
• Maintain accurate and up-to-date records of staff accommodation, including room allocations, occupancy, vacancies, staff locations, and furniture inventory for each apartment/room.
• Manage external cleaners, security officers, contractors, and other service providers within the staff accommodation premises.
• Receive and address colleagues’ complaints and concerns regarding staff accommodation, including required repairs and maintenance, and follow up with the relevant departments or personnel to ensure timely resolution.
• Handle colleague welfare and concerns related to accommodation, rooms, and privacy.
• Maintain up-to-date accommodation records clearly indicating occupied and vacant spaces.
• Report any incidents occurring within the staff accommodation immediately to the People & Culture Department.
• Maintain and update inventory lists for each apartment, ensuring they are signed by the occupants.
• Obtain new employees’ signatures on the inventory list and complete the relevant check-out/clearance documentation for employees who separate from the hotel or move out of staff accommodation.
• Ensure the standard cleanliness and upkeep of staff accommodation public areas, including the roof, pump room, and other common areas, as required by Hotel Management.
• Maintain up-to-date records of all contracts related to leased staff accommodation and ensure all renewal documentation is completed in a timely manner.
• Follow up on water and electricity clearance certificates for vacated apartments and complete the necessary procedures for newly rented apartments.
• Coordinate the installation and disconnection of official telephone services in staff apartments whenever apartments are occupied or vacated.
• Follow up on the renewal of all staff accommodation contracts as instructed by the Director of People & Culture.
• Monitor the expiry dates of building lease agreements and coordinate the renewal process in a timely manner.
• Ensure fire and safety equipment within the staff accommodation is maintained and regularly checked in coordination with the Security Manager.
• Coordinate the return of apartment furniture, bedding, and other hotel assets and complete the relevant check-out documentation for employees who separate from the hotel or move out.
• Conduct monthly staff accommodation inspections in coordination with Security and the People & Culture Manager/Director.
• Ensure every new joiner receives a warm welcome and that welcome amenities are prepared and provided in accordance with hotel standards.
• Coordinate the pickup of all new joiners and the drop-off of separated employees, as required.
• Ensure the regular and timely submission of accommodation occupancy reports and any other reports assigned by the Director or Manager of People & Culture.