Assistant Housing Manager

Anantara Group; Abu Dhabi; On-site; AED 167,000 - 279,000; Full time

Job summary

Desert Islands Resort & Spa by Anantara in Abu Dhabi is seeking an Assistant Housing Manager to oversee accommodations for hotel team members, ensuring safe, comfortable housing and timely issue resolution. You will manage housing assignments, address residents' concerns, and maintain a positive living environment.

This role collaborates with maintenance, security, and People & Culture to enforce health, safety, and hygiene standards, keep records, and continuously improve resident satisfaction.

Responsibilities

• Oversee day-to-day housing facilities operations, including check-ins, check-outs, maintenance requests, and cleanliness.
• Coordinate housing assignments, ensuring fair distribution and efficient utilization of available spaces.
• Maintain accurate records of housing occupancy and related documentation.
• Collaborate with maintenance teams to ensure accommodations are in good condition and meet safety standards.
• Arrange timely repairs and maintenance services as needed.
• Act as the primary point of contact for housing residents, addressing concerns, queries, and requests promptly and professionally.
• Foster a positive living environment, promoting community spirit among residents.
• Ensure housing facilities comply with health and safety regulations and guidelines.
• Conduct regular inspections to identify hazards and address them promptly.
• Maintain clear communication with residents and People & Culture Leader, reporting significant issues or trends.

Job description

Job Location: Desert Islands Resort & Spa by Anantara Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

The Assistant Housing Manager is responsible for overseeing and managing the accommodations provided to hotel team members. They ensure that housing facilities are well maintained, safe, comfortable, and meet the needs of the team members. This role involves coordinating housing assignments, addressing residents' concerns, and maintaining a positive living environment.

Responsibilities

• Oversee the day-to-day operations of housing facilities, including check-ins, check-outs, maintenance requests, and cleanliness.
• Coordinate housing assignments, ensuring fair distribution and efficient utilization of available spaces.
• Maintain accurate records of housing occupancy and related documentation.

Maintenance and Repairs

• Collaborate with maintenance teams to ensure that accommodations are in good condition and meet all safety and hygiene standards.
• Arrange timely repairs and maintenance services as needed, addressing issues like plumbing, electrical, HVAC, and general upkeep.

Resident Relations

• Act as the primary point of contact for housing residents, addressing their concerns, queries, and requests promptly and professionally.
• Foster a positive and supportive living environment, promoting a sense of community and cooperation among residents.
• Implement initiatives to improve resident satisfaction and overall living conditions.

Health, Safety and Compliance

• Ensure that all housing facilities comply with health and safety regulations and guidelines.
• Conduct regular inspections to identify potential hazards and address them promptly.
• Provide guidelines to residents on safety protocols and emergency procedures.
• Apply safety protocols and ensure that employees follow proper safety procedures and practices.
• Stay updated with industry regulations and best practices related to housing operations and hygiene.

Communication and Documentation

• Maintain clear communication channels with both residents and People & Culture Leader, reporting any significant issues or trends.
• Keep accurate records of resident complaints, maintenance requests, and resolution actions.
• Maintain open communication channels with team members, addressing concerns to People & Culture department and providing feedback.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.