Housekeeping Team Lead: Guest Experience & Standards

Premier Inn Hotels - Middle East; Abu Dhabi; On-site; AED 72,000 - 96,000; Full time

Benefits offered by this job

Competitive salary package

Medical insurance (including dental)

Air tickets

Work-life balance

Job summary

Premier Inn Hotels Middle East is seeking a Housekeeping Team Leader to lead our frontline housekeeping team, ensuring rooms meet Premier Inn standards and guest expectations. You will interact with guests, motivate staff, and maintain safety and hygiene across rooms, public areas, and back offices.

The role emphasizes coaching, training, and daily KPI delivery, with a focus on team development and internal progression within the hotel group.

Qualifications

• Training, coaching & feedback.
• Delegation.
• Conflict management & problem-solving.
• Communication skills.
• Performs under pressure.
• Fostering a Team Environment.
• Ability to multi-task.
• Planning & organizing skills.
• Attention to detail.
• Time management.

Responsibilities

• Leads by example to develop strong guest relationships and encourage reviews.
• Manage first level escalations and decisions within role scope.
• Ensure guest safety and manage emergencies per policies.
• Ensure compliance with housekeeping policies, standards and procedures.
• Oversee room cleanliness, hygiene, chemical handling and PPE use.
• Complete daily inspections of rooms, public areas and storerooms.
• Report and record lost and found items.
• Identify and manage safety hazards or violations.
• Prepare and file reports; manage maintenance requests.

Skills

Training

Coaching

Conflict management

Communication

Multi-tasking

Time management

Planning & organizing

Attention to detail

Job description

Premier Inn Hotels Middle East is seeking a Housekeeping Team Leader to lead our frontline housekeeping team, ensuring rooms meet Premier Inn standards and guest expectations. You will interact with guests, motivate staff, and maintain safety and hygiene across rooms, public areas, and back offices.

The role emphasizes coaching, training, and daily KPI delivery, with a focus on team development and internal progression within the hotel group.