Housekeeping Supervisor - Guest Experience Lead

Rotana Hotels; Dubai; On-site; AED 36,000 - 72,000; Full time

Job summary

Rotana Hotels in Dubai is seeking a Housekeeping Supervisor to oversee the Housekeeping Attendants, ensuring cleanliness standards and guest satisfaction. You will assign tasks, manage VIP requests and maintain inventory of supplies and equipment, while reporting on room status and coordinating with other departments.

The role involves supervising cleaning of guest rooms, corridors and stairwells, attending daily briefings, and guiding staff to deliver exceptional service and timely repairs as

Responsibilities

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Job description

Rotana Hotels in Dubai is seeking a Housekeeping Supervisor to oversee the Housekeeping Attendants, ensuring cleanliness standards and guest satisfaction. You will assign tasks, manage VIP requests and maintain inventory of supplies and equipment, while reporting on room status and coordinating with other departments.

The role involves supervising cleaning of guest rooms, corridors and stairwells, attending daily briefings, and guiding staff to deliver exceptional service and timely repairs as