Housekeeping Supervisor: Guest Experience Leader

Rotana; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Rotana in Abu Dhabi is seeking a Housekeeping Supervisor to lead the team and ensure guest rooms and public areas meet the hotel’s cleanliness and maintenance standards. You will oversee daily tasks, monitor VIP rooms, and coordinate with Engineering to maintain Rotana’s high service level.

As a supervisor, you will train Attendants, conduct inspections, and respond promptly to guest requests, upholding Rotana’s reputation for exceptional hospitality and guest satisfaction.

Qualifications

• Diploma or vocational training in Hospitality Management or related field.
• Experience in hotel housekeeping, with some supervisory experience.
• Good written and spoken English communication skills.
• Strong interpersonal and problem-solving abilities.
• Computer literacy; Opera PMS experience is an advantage.
• Knowledge of housekeeping operations and hotel procedures.

Responsibilities

• Prepare and distribute daily work assignments to Housekeeping Attendants.
• Issue keys and supplies to attendants per hotel procedures.
• Monitor VIP, DND, Sleep Out and Double Lock rooms; take action as needed.
• Attend daily briefings and communicate updates to the team.
• Verify cleanliness and readiness of checked-out rooms before marking vacant.
• Respond promptly to guest requests to ensure satisfaction.
• Inspect guest rooms and areas using checklists for cleanliness and amenities.
• Identify and report maintenance issues to Engineering.
• Record and hand over lost and found items per procedures.
• Supervise cleaning of rooms, corridors, stairwells, and areas.
• Train and guide attendants; report performance concerns.
• Assist with inventory management and equipment upkeep.

Skills

Supervisory experience

People management

Communication skills

English proficiency

Customer focus

Education

Diploma/ Vocational training in Hospitality Management

Tools

Opera PMS

Job description

Rotana in Abu Dhabi is seeking a Housekeeping Supervisor to lead the team and ensure guest rooms and public areas meet the hotel’s cleanliness and maintenance standards. You will oversee daily tasks, monitor VIP rooms, and coordinate with Engineering to maintain Rotana’s high service level.

As a supervisor, you will train Attendants, conduct inspections, and respond promptly to guest requests, upholding Rotana’s reputation for exceptional hospitality and guest satisfaction.