Housekeeping Supervisor

Rotana; Dubai; On-site; AED 60,000 - 96,000; Full time

Job summary

Rotana in Dubai is seeking an experienced Housekeeping Supervisor to lead a team of Attendants, ensuring spotless standards and guest satisfaction in a fast-paced hotel environment.

You will assign tasks, monitor cleanliness, handle VIP notes, inspect rooms, and train staff while maintaining smooth operations and strong cross-cultural service.

Qualifications

• Diploma or vocational training in Hospitality required or preferred.
• Strong interpersonal and problem-solving abilities are essential.
• Good command of written and spoken English is required; computer literacy is needed; Opera experience is an advantage.

Responsibilities

• Prepare Housekeeping Attendants job assignments and supervise the team.
• Issue keys and supplies to Housekeeping Attendants and monitor performance.
• Note VIPs, Do Not Disturb, Sleep Out, and Double Lock Rooms; take appropriate action.
• Attend daily meetings and receive special instructions.
• Receive check-outs before reporting them as vacant.
• Fulfill special guest requests and carry them out.
• Inspect areas cleaned using a checklist and report repairs.
• Record lost and found items and hand over to LOST & FOUND.
• Supervise cleaning of guest rooms, corridors and stairwells.
• Train and assist Attendants; provide feedback to supervisor.
• Assist with inventory and ensure proper handling of housekeeping equipment.

Skills

Interpersonal skills

Problem-solving

English communication

Team supervision

Education

Diploma or vocational training in Hospitality

Tools

Opera PMS

Job description

We are currently seeking passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified.

Key Responsibilities:

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Education, Qualifications and Experience

You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities are essential. Computer literacy and previous experience with Opera are an advantage.

Knowledge and Competencies

The ideal candidate will be a friendly, caring individual with good cross-cultural sensitivity and a concern for quality and an eye for details.

You will work well under pressure in a fast-paced environment and enjoy working with a multicultural team and guests alike, while possessing the following additional competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results