Head Housekeeping Supervisor

Rotana; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Rotana in Abu Dhabi is seeking a Head Housekeeping Supervisor to lead a diverse team, ensuring exceptional guest service and spotless standards across the property.

You will assign tasks, monitor cleaning operations, train staff, and uphold safety and efficiency using Opera or similar systems. Excellent English communication and a hands-on leadership style are essential.

Qualifications

• Degree in hospitality is preferred with hotel housekeeping experience.
• Excellent English written and verbal communication skills are essential.
• Strong interpersonal and problem-solving abilities are required.

Responsibilities

• Assign tasks to Housekeeping Supervisors and Room Attendants; monitor floors.
• Check equipment maintenance and ensure proper cleaning and storage.
• Ensure safe use and storage of cleaning agents and report day-to-day maintenance.
• Oversee professional cleaning (vacuuming, polishing, carpet care) per schedules.
• Train team members and reinforce role purpose and standards.
• Maintain thorough knowledge of housekeeping products and services.

Skills

Effective Communication

Supervising People

Planning for Business

Customer Focus

Drive for Results

Understanding Hotel Operations

Teamwork

Cross-cultural Sensitivity

Education

Degree in Hospitality

Tools

Opera

Job description

We are currently seeking passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Head Housekeeping Supervisor you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Key Responsibilities:

• Assign tasks to the Housekeeping Supervisor and Room Attendants and show presence on the "floors"
• Check the maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly
• Ensure the correct and economical use of cleaning agents and their safe storage and that the all day-to-day maintenance is reported promptly and followed up
• Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules
• Responsible for implementing training of all team members and ensure they understand the purpose of their role and standards required
• Thorough knowledge of all the products and services provided by Housekeeping

Education, Qualifications and Experience

You should ideally have a degree in hospitality with previous experience in the Housekeeping Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal and problem-solving abilities are essential. Computer literate and previous experience with Opera are an advantage.

Knowledge and Competencies

The ideal candidate will be a friendly, caring individual with good cross-cultural sensitivity and a concern for quality and an eye for details. You demonstrate initiatives at all times and lead and support your subordinates by example and with a hands-on approach.

You will work well under pressure in a fast-paced environment and enjoy working with a multicultural team and guests alike, while possessing the following additional competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising OperationsTeamwork
• Adaptability
• Customer Focus
• Drive for Results