Housekeeping Room Attendant

Kempinski Hotel; Dubai; On-site; AED 33,000 - 67,000; Full time

Job summary

The Kempinski Hotel is seeking a dedicated Housekeeper to maintain exceptional cleanliness in guest rooms, corridors, and public areas in line with luxury standards. You will ensure beds are made, bathrooms cleaned, supplies replenished, and rooms prepared for guests.

Strong attention to detail and a friendly guest-focused demeanor are essential. Role requires flexibility in scheduling and physical stamina to manage daily cleaning of 13 rooms, with support for turn-down service and special

Qualifications

• Previous hotel experience is beneficial.
• Good English speaking skills are beneficial.
• Attention to detail is essential for high-quality cleaning.
• Ability to adapt to flexible scheduling and shift work.
• Physical stamina to clean and move hotel equipment.
• Ability to work well in a team and maintain high service standards.

Responsibilities

• Clean assigned guest rooms and public areas following hotel standards.
• Prepare rooms with beds made, furniture dusted, and supplies replenished.
• Verify room condition and report repairs to the Supervisor.
• Provide turn-down service and maintain cleanliness of corridors and pantries.
• Answer guest questions in a friendly manner and escalate when needed.
• Record important notes and report special incidents for follow-up.
• Assist with late checkouts and late service as required.
• Maintain safety and cost control of cleaning supplies.

Skills

Previous hotel experience

English communication

Attention to detail

Flexible scheduling

Physical stamina

Team oriented

Luxury service passion

Job description

The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas, and pantries according to standards established by the hotel.

• Clean assigned guest rooms according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
• Keep informed of hotel product and service knowledge to answer guest questions.
• Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.
• Verify the physical status of the room and update the Order Taker of any discrepancies found.
• Report at once to the Supervisor and Order Taker lost and found items and coordinate with the Order Taker when to bring items down.
• Provide the turn-down service to assigned guest rooms according to standards established by the hotel. It involves but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
• Clean assigned guest rooms, late checkout, and late service required by guests, according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
• Keep informed of hotel products and services knowledge to answer guest questions.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and the hotel.

Skills

• Previous hotel-related experience beneficial
• English –oral skills are beneficial
• Attention to details
• Flexibility in terms of scheduling
• Physical ability to clean 13 rooms per day according to standards
• Physical ability to push and pull the room attendant''s cart
• People Oriented
• Passionate for European luxury