Housekeeping Order Taker

AccorHotels Middle East; Abu Dhabi; On-site; AED 22,000 - 39,000; Full time

Benefits offered by this job

Competitive Salary

Duty meals provided (breakfast/lunch/d

Coffee breaks

Vacation tickets

Medical Insurance

Job summary

Rixos Bab Al Bahr is seeking a dedicated Housekeeping Attendant to deliver exceptional guest service in a luxury hotel. You will respond to guest requests, manage room inventories, and ensure cleanliness and privacy as per the Housekeeping Operations Manual.

You will coordinate with all departments, attend daily line ups, and assist with administrative tasks and rosters. This on-site role in Abu Dhabi offers a competitive benefits package within Accor's hospitality network.

Responsibilities

• Attend and handle all guest requests for internal services per hotel standards and procedures.
• Answer and handle calls, wake-up calls and messages, using proper telephone etiquette and Rixos standards.
• Ensure guests enjoy their stay by offering the finest personal service.
• Respect guest privacy and the confidentiality of information.
• Report any guest comments or complaints.
• Set up inventory and monitor supplies upon guest requests; update availability and order requirements in FMC with prior approval.
• Be aware of and follow emergency and security procedures; fulfill administrative tasks and filing.
• Coordinate with all departments to meet guests and operational needs, and inform heads when matters are delayed or not solved.

Job description

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

• To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
• To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Rixos standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items’ availability and order requirements in FMC accordingly with prior approval.
• To be aware of and to follow emergency and security procedures.
• To fulfill all administrative tasks, housekeeping office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history.
• To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved
• To manage the departmental attendance and rosters in the payroll system and follow up with paymaster for any staff queries.